Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Om de ûnderfining foar jo te ferbetterjen is tydlik de funksjonaliteit dan dizze website troch ûnderhâldswurk beheind. Wannear in artikel jo probleem net oplost en jo in fraach stelle wolle, kin ús stipemienskip jo helpe yn @FirefoxSupport op Twitter en /r/firefox op Reddit.

Sykje yn Support

Mij stipescams. Wy sille jo nea freegje in telefoannûmer te beljen, der in sms nei ta te stjoeren of persoanlike gegevens te dielen. Meld fertochte aktiviteit mei de opsje ‘Misbrûk melde’.

Mear ynfo

Dizze konversaasje is argivearre. Stel in nije fraach as jo help nedich hawwe.

Firefox crashes

  • 3 antwurd
  • 5 hawwe dit probleem
  • 3 werjeftes
  • Lêste antwurd fan jmoreira

more options

Hi,

I have a Windows Vista Business SP2 with an firefox installation which until yesterday was working with no problems.

Today i can't make it work even in safe mode... I've tried loading profile manager with "firefox.exe -ProfileManager" and still unsucessufully.

Hi, I have a Windows Vista Business SP2 with an firefox installation which until yesterday was working with no problems. Today i can't make it work even in safe mode... I've tried loading profile manager with "firefox.exe -ProfileManager" and still unsucessufully.

Alle antwurden (3)

more options

The crash ID you provided is for a crash that occurred on 9/27.

See Firefox won't start - find solutions.

more options

Correct, firefox isn't starting but it doesn't generates a crash ID. But it writes in event viewer in different ways:

SAFE MODE: Faulting application firefox.exe, version 7.0.1.4288, time stamp 0x4e83b93a, faulting module Competup.dll_unloaded, version 0.0.0.0, time stamp 0x4e788b4d, exception code 0xc0000005, fault offset 0x100078cd, process id 0x704, application start time 0x01cc87fa218b0ef9.

NORMAL MODE: Faulting application firefox.exe, version 7.0.1.4288, time stamp 0x4e83b93a, faulting module mfnsp32.dll, version 3.0.0.6, time stamp 0x4aca2fc6, exception code 0xc0000005, fault offset 0x000078cd, process id 0x1fa4, application start time 0x01cc87f705310490.

Fault bucket 2406275331, type 5 Event Name: BEX Response: None Cab Id: 0

Problem signature: P1: firefox.exe P2: 7.0.1.4288 P3: 4e83b93a P4: mfnsp32.dll P5: 3.0.0.6 P6: 4aca2fc6 P7: 000078cd P8: c0000005 P9: 00000008 P10

Could it be memory problem? Malware?

Do you have an experience with this kind of behavior?

more options

Hi,

The user installed Firefox 7.0.1 (PT) and he said that used it already before starting to crash. I uninstalled, removed 'c:\program files\mozilla firefox' directory and installed Firefox 7.0.1 (British).

Problem solved.

Thanks.