Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Om de ûnderfining foar jo te ferbetterjen is tydlik de funksjonaliteit dan dizze website troch ûnderhâldswurk beheind. Wannear in artikel jo probleem net oplost en jo in fraach stelle wolle, kin ús stipemienskip jo helpe yn @FirefoxSupport op Twitter en /r/firefox op Reddit.

Avatar for Username

Sykje yn Support

Mij stipescams. Wy sille jo nea freegje in telefoannûmer te beljen, der in sms nei ta te stjoeren of persoanlike gegevens te dielen. Meld fertochte aktiviteit mei de opsje ‘Misbrûk melde’.

Mear ynfo

Dizze konversaasje is argivearre. Stel in nije fraach as jo help nedich hawwe.

When clicking a PPC ad in Google.com the page never loads in FF 17.1. The same link opens just fine in Chrome or IE. I have no Ad Blockers running.

  • 1 antwurd
  • 1 hat dit probleem
  • 9 werjeftes
  • Lêste antwurd fan Andrew

tdrealizer
tdrealizer
more options

For example, searching on "globe boots" and clicking on a PPC ad (http://www.google.com/aclk?sa=l&ai=Cq5sIf8vAUOazBc3iiQL934HAAcHouLoC8d-kikPlvtsKCAAQASgCULDCvIoBYMn2-IbIo6AZoAHTh-z-A8gBAaoEIU_Qi7-Ga3xz0DifF4Uf0WPXPsFKSIp6wklAYep0XDAJVroFEwi2wu2InYa0AhWnlUIKHah3AIDKBQCAB5X4kwE&ei=f8vAUPaGA6erigKo74GACA&sig=AOD64_3dNH9dmzM23ckwKIqs3z-XzsglZA&sqi=2&ved=0CCkQ0Qw&adurl=http://www.globeturnoutgear.com/&rct=j&q=globe+boots)

Opens a new tab with the URL but the page never opens and is just blank. Unable to refresh the page.

For example, searching on "globe boots" and clicking on a PPC ad (http://www.google.com/aclk?sa=l&ai=Cq5sIf8vAUOazBc3iiQL934HAAcHouLoC8d-kikPlvtsKCAAQASgCULDCvIoBYMn2-IbIo6AZoAHTh-z-A8gBAaoEIU_Qi7-Ga3xz0DifF4Uf0WPXPsFKSIp6wklAYep0XDAJVroFEwi2wu2InYa0AhWnlUIKHah3AIDKBQCAB5X4kwE&ei=f8vAUPaGA6erigKo74GACA&sig=AOD64_3dNH9dmzM23ckwKIqs3z-XzsglZA&sqi=2&ved=0CCkQ0Qw&adurl=http://www.globeturnoutgear.com/&rct=j&q=globe+boots) Opens a new tab with the URL but the page never opens and is just blank. Unable to refresh the page.

Alle antwurden (1)

Andrew
Andrew
  • Moderator
more options

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:


  1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Did this fix your problems? Please report back to us!