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Please tell me precisely how to configure Thunderbird with an att.net account on a Windows 7 platform.

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I am trying to configure Thunderbird to work with my att.net email account. I have searched the internet for hours trying to find out why Thunderbird will not connect to my att.net email account. I have searched the AT&T site for a solution to this. I can log in to my att.net account via web mail. I know it is not a password problem. For Server Settings: Server Type: POP Mail Server Server Name: inbound.att.net Port: 995 User Name mark_c_stang@att.net Connection security: SSL/TLS Authentication method: Normal/password

Outgoing Server (SMTP) Description: AT&T Server Name: outbound.att.net Port: 465 Connection security: SSL/TLS Authentication method: Normal/password User Name: mark_c_stang@att.net

I am trying to configure Thunderbird to work with my att.net email account. I have searched the internet for hours trying to find out why Thunderbird will not connect to my att.net email account. I have searched the AT&T site for a solution to this. I can log in to my att.net account via web mail. I know it is not a password problem. For Server Settings: Server Type: POP Mail Server Server Name: inbound.att.net Port: 995 User Name mark_c_stang@att.net Connection security: SSL/TLS Authentication method: Normal/password Outgoing Server (SMTP) Description: AT&T Server Name: outbound.att.net Port: 465 Connection security: SSL/TLS Authentication method: Normal/password User Name: mark_c_stang@att.net

Keazen oplossing

When you try to access AT&T servers from a corporate network, the ports for POP and SMTP may be blocked. And I guess you'll have to configure a proxy for your web browser.

So you'd need to talk to your IT folks for clarification.

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Alle antwurden (10)

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Your settings look good. Are you trying the automatic account configuration?

Then try to use the manual setup instead, and enter the server settings manually.

https://support.mozillamessaging.com/en-US/kb/manual-account-configuration

Just for the records, there are the required AT&T settings.

http://www.att.com/esupport/article.jsp?sid=KB401570&cv=804&title=Email%20server%20settings%20%28POP%20and%20SMTP%29#fbid=UvF_IHcDpcG

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I first tried using the automatic account configuration. That didn't work, so I tried the manual setup. I have tried several other configurations that others have recommeded, based on their problems configuring Thunderbird with AT&T. None of these solutions have worked for me. Thanks for providing the link to the required AT&T setting, but I already reviewed that before contacting you for help. This is something that should be simple. I have researched this to death on the internet. Do you have any other ideas on how to resolve this issue?

Thanks, Mark

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Check your firewall settings and make sure Thunderbird isn't blocked.

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The Windows firewall is turned off. I'm able to ping the inbound and outbound servers. (see below).


U:\>ping inbound.att.net

Pinging pop-secure-att.mail.am0.yahoodns.net [98.138.13.170] with 32 bytes of da ta: Reply from 98.138.13.170: bytes=32 time=73ms TTL=42 Reply from 98.138.13.170: bytes=32 time=72ms TTL=42 Reply from 98.138.13.170: bytes=32 time=72ms TTL=42 Reply from 98.138.13.170: bytes=32 time=66ms TTL=42

Ping statistics for 98.138.13.170:

   Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

   Minimum = 66ms, Maximum = 73ms, Average = 70ms

U:\>ping outbound.att.net

Pinging smtp.att.mail.fy4.b.yahoo.com [67.195.15.5] with 32 bytes of data: Reply from 67.195.15.5: bytes=32 time=119ms TTL=42 Reply from 67.195.15.5: bytes=32 time=119ms TTL=42 Reply from 67.195.15.5: bytes=32 time=119ms TTL=42 Reply from 67.195.15.5: bytes=32 time=119ms TTL=42

Ping statistics for 67.195.15.5:

   Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

   Minimum = 119ms, Maximum = 119ms, Average = 119ms
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Using the manual setup, were you able to create the account?

When checking for new mail, what error message do you get?

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I was able to create the account, because I've gone back several times to edit it with different entries for Server Settings and Outgoing Server (SMTP). When I click on <Read messages>, it will show "Connecting to inbound.att.net" along with a green progress bar at the bottom of the screen. It eventually times out and goes away, but an error message is not issued.

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What other security s/w and/or anti-virus s/w do you have installed?

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I am on a business computer, but I have administrative rights on it. I've never had a problem installing any other software. We do run TREND Micro on our network based Exchange server. It should not have an impact on using Thunderbird with my AT&T account. You have been very diligent and responsive to this issue, and I don't want to waste your time. I will be going home in about 30 minutes. I will reinstall Thunderbird on my home computer and see if I still have an issue connecting to AT&T. Please leave this problem open. I will provide you with an update later today after the home install.

Thanks, Mark

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Keazen oplossing

When you try to access AT&T servers from a corporate network, the ports for POP and SMTP may be blocked. And I guess you'll have to configure a proxy for your web browser.

So you'd need to talk to your IT folks for clarification.

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I was able to get Thunderbird to work with AT&T on my home computer, so there must be a firewall restriction at work. I'm closing this incident.

Thanks very much for your help.

Regards, Mark