This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

Firefox will not open after Lollipop 5.0.1 on HTC one M8

  • 3 fhreagra
  • 2 leis an bhfadhb seo
  • 1 view
  • Freagra is déanaí ó webtechgal

webtechgal
webtechgal
more options

I have the same issue as multiple others have posted. Have an HTC One M8 It was working great with Firefox until the Android 5.0.1 Lollipop update was installed today. Now Firefox does not work - simply opens and crashes at count of 5. Wants to send report. Restart, does same thing. Tried - Uninstalling and reinstalling (latest version through GooglePlay). Clearing cache. Booting into recovery and clearing cache partition. None of these items fixed the issue. Please fix Firefox for my phone soon! I am a website developer and need my Firefox. Not to mention I don't care for those other options. Though Chrome and Dolphin seem to be working fine. Please don't make me use these other guys. Thanks!

I have the same issue as multiple others have posted. Have an HTC One M8 It was working great with Firefox until the Android 5.0.1 Lollipop update was installed today. Now Firefox does not work - simply opens and crashes at count of 5. Wants to send report. Restart, does same thing. Tried - Uninstalling and reinstalling (latest version through GooglePlay). Clearing cache. Booting into recovery and clearing cache partition. None of these items fixed the issue. Please fix Firefox for my phone soon! I am a website developer and need my Firefox. Not to mention I don't care for those other options. Though Chrome and Dolphin seem to be working fine. Please don't make me use these other guys. Thanks!

Réiteach roghnaithe

hi again, the update to firefox 36.0.2 addressing the start-up crash on your device should now be available in the google play store.

Read this answer in context 👍 1

All Replies (3)

Roland Tanglao
Roland Tanglao
  • Moderator
more options

Hi webtechgal:

We hope to have a fix for this in Firefox 36.0.2 and/or Firefox 37 beta soon. Don't have a firm schedule. Guessing end of this week?

You can track the progress here: https://bugzilla.mozilla.org/show_bug.cgi?id=1140830

Thanks for your patience! Let's hope we get this fixed soon!

Cheers!

...Roland

philipp
philipp
  • Moderator
more options

Réiteach Roghnaithe

hi again, the update to firefox 36.0.2 addressing the start-up crash on your device should now be available in the google play store.

webtechgal
webtechgal Úinéir na ceiste
more options

YES! Updating with 36.0.2 from GooglePlay did solve the crash problem with my HTC One M8. Thank you all for your work on fixing this problem. I was missing my Firefox! Glad to have it back!