This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

Firefox crashes

  • 12 freagra
  • 4 leis an bhfadhb seo
  • 12 views
  • Freagra is déanaí ó FredMcD

more options

Firefox keeps randomly crashing, sometimes when in say youtube playing a video, or sometimes it crashes when i am in another program, such as Editpad, Photoshop, or Windows Explorer

Firefox keeps randomly crashing, sometimes when in say youtube playing a video, or sometimes it crashes when i am in another program, such as Editpad, Photoshop, or Windows Explorer

All Replies (12)

more options

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx29

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

more options

bp-cb33b955-ebd5-440b-95b2-3be4f0180315 2018-03-15 10:32 AM bp-0ef0fe00-8d0c-4ef3-bfeb-892a20180315 2018-03-15 10:31 AM bp-f6ff155d-5b8d-4d97-8eae-6cf7f0180315 2018-03-15 10:31 AM bp-f87b6320-a562-44e6-81f3-013c90180315 2018-03-15 10:29 AM bp-df4e9b46-d0d2-45f4-804d-fe8e91180314 2018-03-14 11:36 AM bp-a1d4b7c2-b266-4e8e-8f84-37ea41180312 2018-03-12 06:01 PM bp-bbef4153-1398-4bde-ac36-c71ef1180312 2018-03-12 03:19 PM bp-300b0420-74ac-45c5-b200-10a431180312 2018-03-12 03:19 PM bp-c7e295cd-4fdb-49ad-8644-353fa1180312 2018-03-12 10:53 AM bp-77e780cf-f8e7-4ad6-b155-ad1591180306 2018-03-06 07:10 PM

more options

Well done.

Product Firefox Release Channel release Version 58.0.2 Build ID 20180206200532 OS Windows 10 OS Version 10.0.16299

bp-cb33b955-ebd5-440b-95b2-3be4f0180315 bp-0ef0fe00-8d0c-4ef3-bfeb-892a20180315

Signature: ProcessExecutableMemory::allocate

No Modules flagged

This is for Sumo's Related Bugs 1344539 RESOLVED FIXED Crash in ProcessExecutableMemory::allocate

Note: Memory use 90 percent. +++++++++++++++++++++++++++++++++++++++++++ bp-f6ff155d-5b8d-4d97-8eae-6cf7f0180315 Signature: OOM | small

No Modules flagged

Attention Sumo's There are 35 related bug reports.

more options

I noticed you updated from Version 58.0.2 to Firefox 59.0 Is the problem still there? Any crashed with Firefox 59.0 ?


Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

https://support.mozilla.org/kb/Firefox+is+already+running+but+is+not+responding

https://support.mozilla.org/en-US/kb/firefox-slow-how-make-it-faster

https://support.mozilla.org/en-US/kb/firefox-uses-too-many-cpu-resources-how-fix

https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-ram

https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding

more options

Yes. It just crashed again. I went into Youtube, clicked a video, and FF crashed hard. As it did, another screen popped up for a split second with coloured writing but it was so fast I could not see it properly.

This is the code from the crash

AdapterDeviceID: 0x1616 AdapterDriverVersion: 20.19.15.4835 AdapterSubsysID: 062e1028 AdapterVendorID: 0x8086 Add-ons: rf-firefox%40siber.com:8.4.7.7,%7Bb9db16a4-6edc-47ec-a1f4-b86292ed211d%7D:7.2.1,activity-stream%40mozilla.org:2018.02.17.0026-173e2795,aushelper%40mozilla.org:2.0,firefox%40getpocket.com:1.0.5,followonsearch%40mozilla.com:0.9.6,formautofill%40mozilla.org:1.0,onboarding%40mozilla.org:1.0,screenshots%40mozilla.org:25.0.0,shield-recipe-client%40mozilla.org:80,webcompat%40mozilla.org:1.1,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:59.0 AvailablePageFile: 4952064 AvailablePhysicalMemory: 2114850816 AvailableVirtualMemory: 140734457671680 BIOS_Manufacturer: Dell Inc. BlockedDllList: BlocklistInitFailed: 1 BreakpadReserveAddress: 1698380382208 BreakpadReserveSize: 83886080 BuildID: 20180310025718 CPUMicrocodeVersion: 0x2a ContentSandboxCapable: 1 ContentSandboxLevel: 4 CrashTime: 1521102122 EMCheckCompatibility: true Email: spike@wavescape.co.za FramePoisonBase: 9223372036600889344 FramePoisonSize: 65536 InstallTime: 1521101575 MozCrashReason: MOZ_CRASH() Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x1616, AdapterSubsysID: 062e1028, AdapterDriverVersion: 20.19.15.4835 FP(D00-L1000-W00001000-T000) D2D1.1? DWrite? DWrite+ D2D1.1+ WR? WR- OMTP? OMTP+ WebGL? EGL? EGL+ GL Context? GL Context+ WebGL+ DXVA2D3D11? DXVA2D3D11+ OOMAllocationSize: 1048576 ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 42751174 StartupCrash: 0 StartupTime: 1521101575 SystemMemoryUsePercentage: 75 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20180310025718","version":"59.0","vendor":"Mozilla","platformVersion":"59.0","xpcomAbi":"x86_64-msvc","hotfixVersion":null,"updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":8072,"virtualMaxMB":134217728,"cpu":{"count":4,"cores":2,"vendor":"GenuineIntel","family":6,"model":61,"stepping":4,"l2cacheKB":256,"l3cacheKB":3072,"speedMHz":2295,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES"]},"os":{"name":"Windows_NT","version":"10.0","locale":"en-US","servicePackMajor":0,"servicePackMinor":0,"windowsBuildNumber":16299,"windowsUBR":125,"installYear":2018},"hdd":{"profile":{"model":"SK hynix SC210 mSATA 256GB","revision":"20001L00"},"binary":{"model":"SK hynix SC210 mSATA 256GB","revision":"20001L00"},"system":{"model":"SK hynix SC210 mSATA 256GB","revision":"20001L00"}},"gfx":{"D2DEnabled":false,"DWriteEnabled":true,"ContentBackend":"Direct2D 1.1","adapters":[{"description":"Intel(R) HD Graphics 5500","vendorID":"0x8086","deviceID":"0x1616","subsysID":"062e1028","RAM":null,"driver":"igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32","driverVersion":"20.19.15.4835","driverDate":"10-16-2017","GPUActive":true}],"monitors":[{"screenWidth":1366,"screenHeight":768,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"d3d11","gpuProcess":{"status":"unavailable"},"advancedLayers":{"status":"available"},"d3d11":{"status":"available","version":45312,"warp":false,"textureSharing":true,"blacklisted":false},"d2d":{"status":"available","version":"1.1"}}},"appleModelId":null,"isWow64":false,"sec":{"antivirus":["AVG Antivirus"],"antispyware":["AVG Antivirus"],"firewall":["AVG Antivirus"]}},"settings":{"blocklistEnabled":true,"e10sEnabled":false,"e10sMultiProcesses":4,"telemetryEnabled":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"accessibility.force_disabled":1,"browser.cache.disk.capacity":358400,"browser.newtabpage.enhanced":true,"browser.search.region":"ZA","browser.search.widget.inNavBar":false,"browser.startup.page":3,"privacy.trackingprotection.enabled":true,"privacy.donottrackheader.enabled":true},"sandbox":{"effectiveContentProcessLevel":4},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null,"attribution":{"campaign":"switch","content":"landingpage","medium":"lp","source":"%2528other%2529"}},"profile":{"creationDate":17477,"resetDate":17592},"addons":{"activeAddons":{"rf-firefox@siber.com":{"version":"8.4.7.7","scope":1,"type":"extension","updateDay":17593,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"RoboForm, the #1 ranked Password Manager makes your life easier by remembering passwords and logging","name":"RoboForm Password Manager","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17592,"signedState":2},"{b9db16a4-6edc-47ec-a1f4-b86292ed211d}":{"version":"7.2.1","scope":1,"type":"extension","updateDay":17603,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Download Videos from the Web","name":"Video DownloadHelper","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17603,"signedState":2},"activity-stream@mozilla.org":{"version":"2018.02.17.0026-173e2795","scope":1,"type":"extension","updateDay":17605,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":"A rich visual history feed and a reimagined home page make it easier than ever to find exactly what ","name":"Activity Stream","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17568},"aushelper@mozilla.org":{"version":"2.0","scope":1,"type":"extension","updateDay":17605,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":"Sets value(s) in the update url based on custom checks.","name":"Application Update Service Helper","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17568},"firefox@getpocket.com":{"version":"1.0.5","scope":1,"type":"extension","updateDay":17605,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":"When you find something you want to view later, put it in Pocket.","name":"Pocket","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17568},"followonsearch@mozilla.com":{"version":"0.9.6","scope":1,"type":"extension","updateDay":17605,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":null,"name":"Follow-on Search Telemetry","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17568},"formautofill@mozilla.org":{"version":"1.0","scope":1,"type":"extension","updateDay":17605,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":"Autofill forms with saved profiles","name":"Form Autofill","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17568},"onboarding@mozilla.org":{"version":"1.0","scope":1,"type":"extension","updateDay":17605,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":"Photon onboarding","name":"Photon onboarding","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17568},"screenshots@mozilla.org":{"version":"25.0.0","scope":1,"type":"extension","updateDay":17568,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":null,"name":"Firefox Screenshots","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17568},"shield-recipe-client@mozilla.org":{"version":"80","scope":1,"type":"extension","updateDay":17605,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":"Client to download and run recipes for SHIELD, Heartbeat, etc.","name":"Shield Recipe Client","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17568},"webcompat@mozilla.org":{"version":"1.1","scope":1,"type":"extension","updateDay":17605,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":"Urgent post-release fixes for web compatibility.","name":"Web Compat","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17568}},"theme":{"id":"{972ce4c6-7e08-4474-a285-3208198ce6fd}","blocklisted":false,"description":"The default theme.","name":"Default","userDisabled":false,"appDisabled":false,"version":"59.0","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17568,"updateDay":17605},"activePlugins":[{"name":"Shockwave Flash","version":"28.0.0.137","description":"Shockwave Flash 28.0 r0","blocklisted":false,"disabled":false,"clicktoplay":false,"mimeTypes":["application/x-shockwave-flash","application/futuresplash"],"updateDay":17540}],"activeGMPlugins":{"gmp-gmpopenh264":{"version":"1.7.1","userDisabled":false,"applyBackgroundUpdates":2},"gmp-widevinecdm":{"version":"1.4.8.1008","userDisabled":false,"applyBackgroundUpdates":1}},"activeExperiment":{},"persona":null}} Theme: classic/1.0 ThreadIdNameMapping: 3396:"Gecko_IOThread",6080:"Timer",13100:"Link Monitor",8424:"Socket Thread",756:"JS Watchdog",1132:"BGReadURLs",10796:"Hang Monitor",9756:"Cache2 I/O",2648:"Cookie",13032:"DOM Worker",7412:"IPDL Background",3040:"L

more options

And again

Add-ons: rf-firefox%40siber.com:8.4.7.7,%7Bb9db16a4-6edc-47ec-a1f4-b86292ed211d%7D:7.2.1,activity-stream%40mozilla.org:2018.02.17.0026-173e2795,aushelper%40mozilla.org:2.0,firefox%40getpocket.com:1.0.5,followonsearch%40mozilla.com:0.9.6,formautofill%40mozilla.org:1.0,onboarding%40mozilla.org:1.0,screenshots%40mozilla.org:25.0.0,shield-recipe-client%40mozilla.org:80,webcompat%40mozilla.org:1.1,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:59.0 AvailablePageFile: 3960832 AvailablePhysicalMemory: 1695408128 AvailableVirtualMemory: 140734438752256 BIOS_Manufacturer: Dell Inc. BlockedDllList: BlocklistInitFailed: 1 BreakpadReserveAddress: 2075712421888 BreakpadReserveSize: 83886080 BuildID: 20180310025718 CPUMicrocodeVersion: 0x2a ContentSandboxCapable: 1 ContentSandboxLevel: 4 CrashTime: 1521105641 Email: spike@wavescape.co.za FramePoisonBase: 9223372036600889344 FramePoisonSize: 65536 GraphicsCriticalError: |[0][GFX1-]: DXVA2D3D11 video decoding is disabled due to a previous crash. (t=2850.04) |[31][GFX1-]: GFX: D3D11 detected a device reset in ResizeBuffers (t=2977) |[32][GFX1-]: Could not resize the swapchain (0x556,0x307) (t=2977) |[18][GFX1-]: LayerManager::EndTransaction skip RenderLayer(). (t=2976.9) |[19][GFX1-]: (nsWindow) Detected device reset: 4 (t=2976.9) |[20][GFX1-]: D3D11 swap chain failed to present: 0x887a0005 (t=2976.9) |[21][GFX1-]: (nsWindow) Finished device reset. (t=2976.97) |[22][GFX1-]: [D3D11] 2 CreateTexture2D failure Size: Size(1366,133)texture11: false Code: 0x8007000e (t=2976.97) |[23][GFX1-]: Failed buffer for 0, 0, 1366, 133 (t=2976.97) |[24][GFX1-]: [D3D11] 2 CreateTexture2D failure Size: Size(1349,642)texture11: false Code: 0x8007000e (t=2976.97) |[25][GFX1-]: Failed buffer for 0, 0, 1349, 642 (t=2976.97) |[26][GFX1-]: [D3D11] 2 CreateTexture2D failure Size: Size(371,33)texture11: false Code: 0x887a0005 (t=2976.97) |[27][GFX1-]: [D3D11] 2 CreateTexture2D failure Size: Size(1366,73)texture11: false Code: 0x887a0005 (t=2977) |[28][GFX1-]: Failed buffer for 0, 36, 1366, 73 (t=2977) |[29][GFX1-]: [D3D11] 2 CreateTexture2D failure Size: Size(265,22)texture11: false Code: 0x887a0005 (t=2977) |[30][GFX1-]: [D3D11] 2 CreateTexture2D failure Size: Size(960,16)texture11: false Code: 0x887a0005 (t=2977) InstallTime: 1521101575 MozCrashReason: MOZ_CRASH() Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x1616, AdapterSubsysID: 062e1028, AdapterDriverVersion: 20.19.15.4835 FP(D00-L1000-W00001000-T000) D2D1.1? DWrite? DWrite+ D2D1.1+ WR? WR- OMTP? OMTP+ DXVA2D3D11? DXVA2D3D11- DXVA2D3D9? DXVA2D3D9+ OOMAllocationSize: 1048576 ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 42754693 StartupCrash: 0 StartupTime: 1521104313 SystemMemoryUsePercentage: 79 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20180310025718","version":"59.0","vendor":"Mozilla","platformVersion":"59.0","xpcomAbi":"x86_64-msvc","hotfixVersion":null,"updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":8072,"virtualMaxMB":134217728,"cpu":{"count":4,"cores":2,"vendor":"GenuineIntel","family":6,"model":61,"stepping":4,"l2cacheKB":256,"l3cacheKB":3072,"speedMHz":2295,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES"]},"os":{"name":"Windows_NT","version":"10.0","locale":"en-US","servicePackMajor":0,"servicePackMinor":0,"windowsBuildNumber":16299,"windowsUBR":125,"installYear":2018},"hdd":{"profile":{"model":"SK hynix SC210 mSATA 256GB","revision":"20001L00"},"binary":{"model":"SK hynix SC210 mSATA 256GB","revision":"20001L00"},"system":{"model":"SK hynix SC210 mSATA 256GB","revision":"20001L00"}},"gfx":{"D2DEnabled":false,"DWriteEnabled":true,"ContentBackend":"Direct2D 1.1","adapters":[{"description":"Intel(R) HD Graphics 5500","vendorID":"0x8086","deviceID":"0x1616","subsysID":"062e1028","RAM":null,"driver":"igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32","driverVersion":"20.19.15.4835","driverDate":"10-16-2017","GPUActive":true}],"monitors":[{"screenWidth":1366,"screenHeight":768,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"d3d11","gpuProcess":{"status":"unavailable"},"advancedLayers":{"status":"available"},"d3d11":{"status":"available","version":45312,"warp":false,"textureSharing":true,"blacklisted":false},"d2d":{"status":"available","version":"1.1"}}},"appleModelId":null,"isWow64":false,"sec":{"antivirus":["AVG Antivirus"],"antispyware":["AVG Antivirus"],"firewall":["AVG Antivirus"]}},"settings":{"blocklistEnabled":true,"e10sEnabled":false,"e10sMultiProcesses":4,"telemetryEnabled":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"accessibility.force_disabled":1,"browser.cache.disk.capacity":358400,"browser.newtabpage.enhanced":true,"browser.search.region":"ZA","browser.search.widget.inNavBar":false,"browser.startup.page":3,"privacy.trackingprotection.enabled":true,"privacy.donottrackheader.enabled":true},"sandbox":{"effectiveContentProcessLevel":4},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":true,"attribution":{"campaign":"switch","content":"landingpage","medium":"lp","source":"%2528other%2529"},"defaultSearchEngine":"google","defaultSearchEngineData":{"name":"Google","loadPath":"jar:[app]/omni.ja!browser/google.xml","origin":"default","submissionURL":"https://www.google.com/search?q=&ie=utf-8&oe=utf-8&client=firefox-b"}},"profile":{"creationDate":17477,"resetDate":17592},"addons":{"activeAddons":{"rf-firefox@siber.com":{"version":"8.4.7.7","scope":1,"type":"extension","updateDay":17593,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"RoboForm, the #1 ranked Password Manager makes your life easier by remembering passwords and logging","name":"RoboForm Password Manager","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17592,"signedState":2},"{b9db16a4-6edc-47ec-a1f4-b86292ed211d}":{"version":"7.2.1","scope":1,"type":"extension","updateDay":17603,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true,"blocklisted":false,"description":"Download Videos from the Web","name":"Video DownloadHelper","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17603,"signedState":2},"activity-stream@mozilla.org":{"version":"2018.02.17.0026-173e2795","scope":1,"type":"extension","updateDay":17605,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":"A rich visual history feed and a reimagined home page make it easier than ever to find exactly what ","name":"Activity Stream","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17568},"aushelper@mozilla.org":{"version":"2.0","scope":1,"type":"extension","updateDay":17605,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":"Sets value(s) in the update url based on custom checks.","name":"Application Update Service Helper","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17568},"firefox@getpocket.com":{"version":"1.0.5","scope":1,"type":"extension","updateDay":17605,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":"When you find something you want to view later, put it in Pocket.","name":"Pocket","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17568},"followonsearch@mozilla.com":{"version":"0.9.6","scope":1,"type":"extension","updateDay":17605,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":null,"name":"Follow-on Search Telemetry","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17568},"formautofill@mozilla.org":{"version":"1.0","scope":1,"type":"extension","updateDay":17605,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":"Autofill forms with saved profiles","name":"Form Autofill","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17568},"onboarding@mozilla.org":{"version":"1.0","scope":1,"type":"extension","updateDay":17605,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":"Photon onboarding","name":"Photon onboarding","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17568},"screenshots@mozilla.org":{"version":"25.0.0","scope":1,"type":"extension","updateDay":17568,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":null,"name":"Firefox Screenshots","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17568},"shield-recipe-client@mozilla.org":{"version":"80","scope":1,"type":"extension","updateDay":17605,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":true,"blocklisted":false,"description":"Client to download and run recipes for SHIELD, Heartbeat, etc.","name":"Shield Recipe Client","userDisabled":false,"appDisabled":false,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17568},"webcompat@mozilla.org":{"version":"1.1","scope":1,"type":"extension","updateDay":17605,"isSystem":true,"isWebExtension":false,"multiprocessCompatible":tr

more options

The crash report is several pages of data. We need the report numbers to see the whole report.

more options

most recent

Report ID Date Submitted bp-e7ecfa55-99ae-4d20-9b53-e6f011180315 2018-03-15 11:47 AM bp-a0605af6-4a0a-4a23-bb83-f0f8e1180315 2018-03-15 11:21 AM bp-cb33b955-ebd5-440b-95b2-3be4f0180315 2018-03-15 10:32 AM

more options

Product Firefox Release Channel release Version 59.0 Build ID 20180310025718 OS Windows 10 OS Version 10.0.16299

bp-e7ecfa55-99ae-4d20-9b53-e6f011180315 Signature: OOM | small

Total Virtual Memory = 140,737,488,224,256 bytes (140.74 TB) Available Virtual Memory = 140,735,742,644,224 bytes (140.74 TB) Available Page File = 5,775,360 bytes (5.78 MB) Available Physical Memory = 1,987,768,320 bytes (1.99 GB) System Memory Use Percentage = 76

Attention Sumo's there are 35 related bug reports

aswJsFlt.dll = avast! +++++++++++++++++++++++++++++++++++++++++++++++ bp-a0605af6-4a0a-4a23-bb83-f0f8e1180315 Signature: OOM | large | js::AutoEnterOOMUnsafeRegion::crash |js::AutoEnterOOMUnsafeRegion::crash | js::TenuringTracer:: moveToTenuredSlow

Total Virtual Memory = 140,737,488,224,256 bytes (140.74 TB) Available Virtual Memory = 140,734,438,752,256 bytes (140.73 TB) Available Page File = 3,960,832 bytes (3.96 MB) Available Physical Memory = 1,695,408,128 bytes (1.7 GB) System Memory Use Percentage = 79

DropboxExt64.19.0.dll = Dropbox

aswJsFlt.dll = avast!

This is for Sumo's Related Bugs 1416276 RESOLVED DUPLICATE Crash in OOM | large | js::AutoEnterOOMUnsafeRegion::crash | js::AutoEnterOOMUnsafeRegion::crash | js::TenuringTracer::moveToTenuredSlow

1257387 NEW --- crash in OOM | unknown | js::AutoEnterOOMUnsafeRegion::crash | js::TenuringTracer::moveToTenured

more options

Check avast! for updates. If the problem continues, disable it.

Check Dropbox for updates.

more options

That's strange. I don't see Avast installed on my computer? It does not appear in my apps list.

more options

I called for more help.