This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

email not sending - message is - An error occurred while sending mail. The mail server responded: 4.1.1 GdiOft4zyyfTB Too Many Recipients (TT502). Please che

  • 1 freagra
  • 1 leis an bhfadhb seo
  • 1 view
  • Freagra is déanaí ó Matt

chargill
chargill
more options

email kept asking for new password when trying to send email - created 4 or 5 new ones yesterday. now it displays the following message even though the email is intended for only one email address. settings hadn't been changed before this started. smtp is tiscali.co.uk


An error occurred while sending mail. The mail server responded: 4.1.1 GdiOft4zyyfTB Too Many Recipients (TT502). 

Please check the message recipient "charleswhittonphotography@gmail.com" and try again.

i have added screenshots of settings

email kept asking for new password when trying to send email - created 4 or 5 new ones yesterday. now it displays the following message even though the email is intended for only one email address. settings hadn't been changed before this started. smtp is tiscali.co.uk An error occurred while sending mail. The mail server responded: 4.1.1 GdiOft4zyyfTB Too Many Recipients (TT502). Please check the message recipient "charleswhittonphotography@gmail.com" and try again. i have added screenshots of settings

All Replies (1)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Last time I saw that message the person had turned off the use of a password for the server. As they were not logged in 1 was more than the server was authorized to deliver.

Please add the troubleshooting information to your post To find the Troubleshooting information:

  • Open Help (or click on three-line-icon and select Help)
  • Choose Troubleshooting Information
  • Use the button Copy to clipboard to select all. Do not check box "Include account names"!
  • Paste this in your post.

Please also add the result of these troubleshooting steps to your post

  • Does Thunderbird work in TB Safe mode (see Thunderbird Safe Mode)?
  • Do you use anti-virus and firewall software? What is the version?