Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

Just recently Thunderbird messages sent are not being received

  • 2 fhreagra
  • 1 leis an bhfadhb seo
  • 4 views
  • Freagra is déanaí ó Joe Jefferies

more options

We have a small office network (7 users) using Thunderbird (IMAP) and Gmail. It has worked virtually trouble free for several years but suddenly several users are finding that sent emails never arrive. These emails do go into sent box and sometimes there is a :-

'Cannot connect to IMAP server' message

GMail Webmail appears to wok perfectly on these accounts (though it doesn't get a great deal of use so I can.t be sure it is 100%)

I have tried deleting user password and the re-entering when prompted and also deleting an account and re-installing it. OS Win7 Thunderbird 52.8.0

Incoming Server imap.gmail.com Port 993 Security SSL Authentification OAuth2

Outgoing server smtp.gmail.com Port 465 Security SSL Authentification OAuth2

Extensions:- Lightning 5.4.8 Bullguard 18.0 (Outgoing email scan OFF)


I would be very grateful for any help on this problem

We have a small office network (7 users) using Thunderbird (IMAP) and Gmail. It has worked virtually trouble free for several years but suddenly several users are finding that sent emails never arrive. These emails do go into sent box and sometimes there is a :- 'Cannot connect to IMAP server' message GMail Webmail appears to wok perfectly on these accounts (though it doesn't get a great deal of use so I can.t be sure it is 100%) I have tried deleting user password and the re-entering when prompted and also deleting an account and re-installing it. OS Win7 Thunderbird 52.8.0 Incoming Server imap.gmail.com Port 993 Security SSL Authentification OAuth2 Outgoing server smtp.gmail.com Port 465 Security SSL Authentification OAuth2 Extensions:- Lightning 5.4.8 Bullguard 18.0 (Outgoing email scan OFF) I would be very grateful for any help on this problem

All Replies (2)

more options
more options

Wayne Thank you for your suggestion. I had considered this but I have tried shutting down all but one machine. I also use GMvault (for backup) but I ensured that this was disabled for my test. Sorry I should have mentioned this in my notes

Joe