This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

Zoom meetings

Kathie
Kathie
more options

I am unable to use my microphone when on ZOOM as I am told that Firefox is preventing it. I have tried the steps in 'how to get Firefox to allow use of the microphone', but I do not get the drop down menu that clicking on the padlock ( suggested) offers. Some weeks ago, I an answer to get out of the browser, BUT ???? Make it simple, please.

I am unable to use my microphone when on ZOOM as I am told that Firefox is preventing it. I have tried the steps in 'how to get Firefox to allow use of the microphone', but I do not get the drop down menu that clicking on the padlock ( suggested) offers. Some weeks ago, I an answer to get out of the browser, BUT ???? Make it simple, please.

All Replies (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

Here is another way to grant camera and microphone permission to a site. While you are on the relevant page, you can call up the Page Info dialog using either:

  • Ctrl+i (for Mac, Command+i)
  • right-click a blank area of the page > View Page Info
  • (menu bar) Tools > Page Info

When the dialog comes up, click the Permission icon at the top to show that panel.

Scroll down to "Use the camera" and uncheck the "Use default" box, and then select "Always ask" or "Allow" depending on your trust for the site. Repeat with "Use the microphone."

That is saved immediately, so you can just close the dialog at that point. When you reload the page (Ctrl+R or use the original launch link again), Firefox should now apply the new permission.

Does that work?