This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

auto discovered username on Thunderbird

  • 1 freagra
  • 0 leis an bhfadhb seo
  • 7 views
  • Freagra is déanaí ó Matt

frogcf2019
frogcf2019
more options

Hello,

Thank you for your patience.

I have investigated the issue with the Thunderbird getting an incorrect username with Autodiscover.

I have tested on my test server account for auto-discovered username on Thunderbird with the help of the following article:

https://support.plesk.com/hc/en-us/articles/12376970141207-How-does-mail-autodiscover-function-work-in-Plesk-

Here are the results from the steps:

Thunderbird sends a GET HTTP request to https://<domain>/mail/config-v1.1.xml?emailaddress=<address> (or https://<domain>/.well-known/autoconfig/mail/config-v1.1.xml?emailaddress=<address>) so I opened this xml on test and could see that it contains correct user name:

https://10-69-41-11.qa.plesk.tech/mail/config-v1.1.xml?emailaddress=admin@10-69-41-11.qa.plesk.tech

<clientConfig version="1.1"> <emailProvider id="10-69-41-11.qa.plesk.tech"> <domain>10-69-41-11.qa.plesk.tech</domain> <displayName>admin@10-69-41-11.qa.plesk.tech</displayName> <displayShortName>admin@10-69-41-11.qa.plesk.tech</displayShortName> <incomingServer type="imap"> <hostname>10-69-41-11.qa.plesk.tech</hostname> <port>993</port> <socketType>SSL</socketType> <authentication>password-cleartext</authentication> <username>admin@10-69-41-11.qa.plesk.tech</username> </incomingServer> <outgoingServer type="smtp"> <hostname>10-69-41-11.qa.plesk.tech</hostname> <port>465</port> <socketType>SSL</socketType> <authentication>password-cleartext</authentication> <username>admin@10-69-41-11.qa.plesk.tech</username> </outgoingServer> <incomingServer type="pop3"> <hostname>10-69-41-11.qa.plesk.tech</hostname> <port>995</port> <socketType>SSL</socketType> <authentication>password-cleartext</authentication> <username>admin@10-69-41-11.qa.plesk.tech</username> </incomingServer> </emailProvider> </clientConfig>

Due to the fact that Plesk stores the correct username, the issue is related to the email client that is Thunderbird.

You can reach out to Thunderbird support regarding the issue here:

https://www.thunderbird.net/en-US/contact/

In case you have any further queries, feel free to reach us out.

Regards,

Gaurav Bansal Technical Support Engineer Plesk

Hello, Thank you for your patience. I have investigated the issue with the Thunderbird getting an incorrect username with Autodiscover. I have tested on my test server account for auto-discovered username on Thunderbird with the help of the following article: https://support.plesk.com/hc/en-us/articles/12376970141207-How-does-mail-autodiscover-function-work-in-Plesk- Here are the results from the steps: Thunderbird sends a GET HTTP request to https://<domain>/mail/config-v1.1.xml?emailaddress=<address> (or https://<domain>/.well-known/autoconfig/mail/config-v1.1.xml?emailaddress=<address>) so I opened this xml on test and could see that it contains correct user name: https://10-69-41-11.qa.plesk.tech/mail/config-v1.1.xml?emailaddress=admin@10-69-41-11.qa.plesk.tech <!-- Copyright 1999-2023. Plesk International GmbH. All rights reserved. --> <clientConfig version="1.1"> <emailProvider id="10-69-41-11.qa.plesk.tech"> <domain>10-69-41-11.qa.plesk.tech</domain> <displayName>admin@10-69-41-11.qa.plesk.tech</displayName> <displayShortName>admin@10-69-41-11.qa.plesk.tech</displayShortName> <incomingServer type="imap"> <hostname>10-69-41-11.qa.plesk.tech</hostname> <port>993</port> <socketType>SSL</socketType> <authentication>password-cleartext</authentication> <username>admin@10-69-41-11.qa.plesk.tech</username> </incomingServer> <outgoingServer type="smtp"> <hostname>10-69-41-11.qa.plesk.tech</hostname> <port>465</port> <socketType>SSL</socketType> <authentication>password-cleartext</authentication> <username>admin@10-69-41-11.qa.plesk.tech</username> </outgoingServer> <incomingServer type="pop3"> <hostname>10-69-41-11.qa.plesk.tech</hostname> <port>995</port> <socketType>SSL</socketType> <authentication>password-cleartext</authentication> <username>admin@10-69-41-11.qa.plesk.tech</username> </incomingServer> </emailProvider> </clientConfig> Due to the fact that Plesk stores the correct username, the issue is related to the email client that is Thunderbird. You can reach out to Thunderbird support regarding the issue here: https://www.thunderbird.net/en-US/contact/ In case you have any further queries, feel free to reach us out. Regards, Gaurav Bansal Technical Support Engineer Plesk

All Replies (1)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

I have been doing this stuff for a lot of years now, I really don't get where this incorrect user name appears? or what plesk documentation has to do with the format of the XML file Thunderbird expects.

The XML file format is documented here https://wiki.mozilla.org/Thunderbird:Autoconfiguration:ConfigFileFormat which describes the format of the XML file.

If you are trying to report a bug. The bug reporting application is here. https://bugzilla.mozilla.org But I would really like to know what is presented where instead of the correct user name.