This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

Cannot get Redbox video to accept any input (IE worked fine).

  • 1 freagra
  • 11 leis an bhfadhb seo
  • 1 view
  • Freagra is déanaí ó cor-el

joehetz
joehetz
more options

When on the Redbox video site I get the following error message when trying to view DVD info or locating Redbox sites:

Sorry, the request failed. This could be caused by a temporary issue, so please try again (This error has been constant since Firefox installed)

Never had this problem with Internet Explorer.

When on the Redbox video site I get the following error message when trying to view DVD info or locating Redbox sites: Sorry, the request failed. This could be caused by a temporary issue, so please try again (This error has been constant since Firefox installed) Never had this problem with Internet Explorer.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options
  • "Clear the Cache": Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
  • "Remove the Cookies" from sites that cause problems: Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of your add-ons is causing your problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).

  • Don't make any changes on the Safe mode start window.

See