This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

Firefox Browser download window errors

  • 2 fhreagra
  • 1 leis an bhfadhb seo
  • 12 views
  • Freagra is déanaí ó soleille

soleille
soleille
more options

I installed the latest version of Firefox browser on a windows 7 laptop. When I download and save certain webpages and click on downloads under Tools, I notice there are errors on the download window. It looks as if the webpages I downloaded were not saved but when I re-save them the browser prompts it was saved. Is anyone else having problems with errors in the download window under Tools? Do I need to change settings on the browser?

I installed the latest version of Firefox browser on a windows 7 laptop. When I download and save certain webpages and click on downloads under Tools, I notice there are errors on the download window. It looks as if the webpages I downloaded were not saved but when I re-save them the browser prompts it was saved. Is anyone else having problems with errors in the download window under Tools? Do I need to change settings on the browser?

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

What kind of errors do you see?

Can you attach a screenshot?

Use a compressed image type like PNG or JPG to save the screenshot.

Note that your System Details List shows multiple Flash plugins.

  1. Shockwave Flash 11.8 r800
  2. Shockwave Flash 11.6 r602

You can check the Flash player installation folder for multiple Flash player plugins and remove older version(s) of the plugin (NPSWF32).

  • (32 bit Windows) C:\Windows\System32\Macromed\Flash\
  • (64 bit Windows) C:\Windows\SysWOW64\Macromed\Flash\
soleille
soleille Úinéir na ceiste
more options

Thank you very much for your reply Cor-el. I attached the download window image as requested. You can see all the files that were downloaded but shows only 1 mp4 file as not failed. The rest of them show the retry button. Sometimes the downloaded item does not even show up in this window.

The second image is of my browser and as you can see I have the Download Status Bar plugin for Firefox at the bottom and it shows the downloads completed. Let me know if you need more info. BTW I do keep multiple tabs open on the browser and I save them from session to session. Thanks again for any suggestions.