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Can't add a custom email address

  • 5 respostas
  • 3 have this problem
  • 6 views
  • Last reply by Abhimanyu

Abhimanyu
Abhimanyu
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I have a custom email address I just created.

However, when I try to add it in Thunderbird, it says

Thunderbird failed to find the settings for your email account.

My domain manager gave the following message:

Hi Japanaddicts, Your email xxxxxxxxxxxxxx@japanaddicts.org has been successfully created.

Here's all the information you need to get started:

Login Information: User ID: xxxxxxxxxxxxxxxxxxxx@japanaddicts.org Password: ********

Email Client setup information: IMAP server: imap.japanaddicts.org. POP server: pop.japanaddicts.org. SMTP server: smtp.japanaddicts.org.

I also tried the Manual Configuration, to no help. Please advise.

I have a custom email address I just created. However, when I try to add it in Thunderbird, it says Thunderbird failed to find the settings for your email account. My domain manager gave the following message: Hi Japanaddicts, Your email xxxxxxxxxxxxxx@japanaddicts.org has been successfully created. Here's all the information you need to get started: Login Information: User ID: xxxxxxxxxxxxxxxxxxxx@japanaddicts.org Password: ******** Email Client setup information: IMAP server: imap.japanaddicts.org. POP server: pop.japanaddicts.org. SMTP server: smtp.japanaddicts.org. I also tried the Manual Configuration, to no help. Please advise.

Chosen solution

Try in Windows safe mode... I am guessing your firewall or anti virus is the issue, safe mode bypasses that.

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All Replies (5)

Perry
Perry
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Who is your email provider?

You should also verify the ports used for incoming and outgoing server.

Abhimanyu
Abhimanyu Question owner
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Uh, as I said, it's a custom domain. Meaning that I've got an email address of my own on my domain, as it clearly says (@japanaddicts.org) from my domain provider.

There's no mention of the port in the email I got or on the domain provider's manage email accounts settings...

Matt
Matt
  • Moderator
  • Top 10 Contributor
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Chosen Solution

Try in Windows safe mode... I am guessing your firewall or anti virus is the issue, safe mode bypasses that.

user01229325
user01229325
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All mail servers use ports. I do not care what name you made up.

user01229325 modificouno o

Abhimanyu
Abhimanyu Question owner
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I am using Ubuntu, not Windows. There's no block-this-and-that-too firewall in it.

The port are used, I know. I just said that the website from which I created the email account doesn't give me which port to use.

Also, I tried choosing all three ports pre-given and also tried auto-detect setting to no help.

Abhimanyu modificouno o