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Faulting application firefox.exe, version 36.0.0.5531, faulting module kernel32.dll, version 5.1.2600.3119, fault address 0x00012a5b

  • 4 respostas
  • 1 has this problem
  • 25 views
  • Last reply by philipp

ehoell
ehoell
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I cannot get firefox to start. It keeps crashing with the following message:

The procedure entry point GetLogicalProcessorInformation could not be located in the dynamic link library KERNEL32.dll

I tried uninstalling and reinstalling. I uninstalled and removed the directory from program files, and reinstalled. I scanned the system for viruses. Still no good, same problem.

Details show: Faulting application firefox.exe, version 36.0.0.5531, faulting module kernel32.dll, version 5.1.2600.3119, fault address 0x00012a5b

I cannot get firefox to start. It keeps crashing with the following message: The procedure entry point GetLogicalProcessorInformation could not be located in the dynamic link library KERNEL32.dll I tried uninstalling and reinstalling. I uninstalled and removed the directory from program files, and reinstalled. I scanned the system for viruses. Still no good, same problem. Details show: Faulting application firefox.exe, version 36.0.0.5531, faulting module kernel32.dll, version 5.1.2600.3119, fault address 0x00012a5b

All Replies (4)

philipp
philipp
  • Moderator
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hello ehoell, did this happen on the system you've posted this question from (presumably that was a windows 7 device) or on a different computer?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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kernel32.dll 5.1.2600.3119 looks like a Windows XP version.

A Google search would suggest that this is a file from XP SP2, so best would be to update that computer to SP3

If this happens on a Windows 7 computer then make sure that you aren't running Firefox in compatibility mode.

You can open the Properties of the Firefox desktop shortcut via the right-click context menu and check the "Compatibility" tab. Make sure that all items are deselected in the "Compatibility" tab of the Properties window.

Bug 1137609 - The Procedure entry point GetLogicalProcessorInformation could not be located in the dynamic link library Kernel32.dll for XP users after update to Firefox 36

cor-el modificouno o

ehoell
ehoell Question owner
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It was an XP system, and it was running service pack 3.

I downgraded to Firefox 35, and it finally worked. Clearly Firefox 36 doesn't support XP SP3.

philipp
philipp
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hi again, mozilla has just released an update to firefox 36.0.1 which should address the problem: ftp://ftp.mozilla.org/pub/mozilla.org/firefox/releases/36.0.1/win32/