This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

Why is Send button grey?

  • 1 resposta
  • 5 have this problem
  • 9 views
  • Last reply by Matt

dshough
dshough
more options

In the past week or so the Send button has remained grey and unavailable for new messages, even after I add a To address. If I save it and reopen from Drafts, I can send. No problem with Replies. I've restarted Thunderbird with no change.

In the past week or so the Send button has remained grey and unavailable for new messages, even after I add a To address. If I save it and reopen from Drafts, I can send. No problem with Replies. I've restarted Thunderbird with no change.

Chosen solution

Restart Thunderbird with add-ons disabled (Thunderbird Safe Mode). On the Help menu, click on "Restart with Add-ons Disabled". If Thunderbird works like normal, there is an Add-on or Theme interfering with normal operations. You will need to re-enable add-ons one at a time until you locate the offender.

Ler a resposta no contexto 👍 1

All Replies (1)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Chosen Solution

Restart Thunderbird with add-ons disabled (Thunderbird Safe Mode). On the Help menu, click on "Restart with Add-ons Disabled". If Thunderbird works like normal, there is an Add-on or Theme interfering with normal operations. You will need to re-enable add-ons one at a time until you locate the offender.