Firefox crashes: ID: 7fd843c5-7464-414e-ba4b-f1cd72160423
Hi Mozilla Support, Now, I'm having errors unresponsive plugin coupon. I have reinstalled the software coupon and firefox but still having the same error. Looking forward to help.
Thanks
Chosen solution
This is a problem with a hang in a plugin.
- Process Type: plugin Coupons Inc., Coupon Printer Version: 5.0.2.8 Filename: npMozCouponPrinter.dll
You will have to disable this plugin.
You can check for issues caused by plugins.
- set plugins to "Ask to Activate" on the about:addons page ("3-bar" menu button or Tools > Add-ons > Plugins)
- plugins are not affected by Firefox Safe Mode
- https://support.mozilla.org/kb/Troubleshooting+plugins
All Replies (6)
Product Firefox Version 45.0.2 Build ID 20160407164938 Release Channel release OS Windows 8.1 OS Version 6.3.9600
bp-7fd843c5-7464-414e-ba4b-f1cd72160423
Signature: hang | ConsoleCopyStringToBuffer
Process Type plugin Coupons Inc., Coupon Printer Version: 5.0.2.8
escengine.dll = SocksEscort = EscortSoftware
escortdrv.dll = SocksEscort = EscortSoftware
cpnprt2win32.cid = Coupon Format Type 1
npMozCouponPrinter.dll
icudt56.dll = International Components for Unicode = The ICU Project
This is for Sumo's Related Bugs 1146350 NEW --- Crash in [@ hang | ConsoleCopyStringToBuffer ]
Remove the software coupon from your system. Is the problem still there?
https://support.mozilla.org/en-US/kb/troubleshoot-issues-with-plugins-fix-problems
https://support.mozilla.org/en-US/kb/warning-unresponsive-plugin
Thank your answer.
I tried but it was an error appears.
You tried what?
Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options) key, and then starting Firefox.
A small dialog should appear. Click Start In Safe Mode (not Refresh).
Now remove or disable that add-on.
can you teamviewer in my computer? Thanks
Sorry, no I can't.
Chosen Solution
This is a problem with a hang in a plugin.
- Process Type: plugin Coupons Inc., Coupon Printer Version: 5.0.2.8 Filename: npMozCouponPrinter.dll
You will have to disable this plugin.
You can check for issues caused by plugins.
- set plugins to "Ask to Activate" on the about:addons page ("3-bar" menu button or Tools > Add-ons > Plugins)
- plugins are not affected by Firefox Safe Mode
- https://support.mozilla.org/kb/Troubleshooting+plugins