This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

ATT website doesn't load. firefox is only browser that won't load this website.

John Reed Baker
John Reed Baker
more options

I'm currently having difficulty getting ATT.com website to load on latest version on Firefox...I have re-installed the browser to see if there was anything wrong with Firefox itself but it didn't fix the issue...Is there a compatibility problem with the ATT.com website and if so how can you fix it?

I'm currently having difficulty getting ATT.com website to load on latest version on Firefox...I have re-installed the browser to see if there was anything wrong with Firefox itself but it didn't fix the issue...Is there a compatibility problem with the ATT.com website and if so how can you fix it?

All Replies (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

Are you using a private browsing window on https://www.att.com/? I noticed that Firefox's Tracking Protection feature causes the page to load blank. (Example screen shot attached.) To allow the tracking content, you can click the "shield" icon to the left of the address and then the page should load normally.

More info on this feature: What happened to Tracking Protection?

If that wasn't it, could it be an anti-tracking or ad blocking add-on?