This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

Thunderbird: Using filters on GMail pop server gives me blank emails

  • 3 respostas
  • 1 has this problem
  • 15 views
  • Last reply by Matt

MTUser
MTUser
more options

I am using Thunderbird 45.5.1 on a Mac with a pop GMail account. I have the preferences set to download headers - after which I decide whether to download the entire email body. For straight downloads into the inbox, it all works well. When I try to configure a filter to sort incoming mail to a created folder, the email comes up blank after I download the email body. In addition, the bar above the email showing from, to, etc, is also missing. There is another POP email account on this installation of Thunderbird which is not GMail and I have extensive filtering to many folders and sub-folders and it all works perfectly. Is there something peculiar about Gmail that louses up filtering downloaded emails? Is this a Thunderbird bug? Are there particular Gmail settings to fix this?

I am using Thunderbird 45.5.1 on a Mac with a pop GMail account. I have the preferences set to download headers - after which I decide whether to download the entire email body. For straight downloads into the inbox, it all works well. When I try to configure a filter to sort incoming mail to a created folder, the email comes up blank after I download the email body. In addition, the bar above the email showing from, to, etc, is also missing. There is another POP email account on this installation of Thunderbird which is not GMail and I have extensive filtering to many folders and sub-folders and it all works perfectly. Is there something peculiar about Gmail that louses up filtering downloaded emails? Is this a Thunderbird bug? Are there particular Gmail settings to fix this?

All Replies (3)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

Filters act on what is downloaded, that you have set the body to not download will logically make the body blank.

MTUser
MTUser Question owner
more options

No, no, Matt, It is when I try to download the body that it comes up blank. The sequence is: Ask for new email header appears in correct folder (according to sort filter) Try to download body and get a blank email

If I turn off the sort filter, the header appears in inbox, and the body download works.

What is important here is that in the same Thunderbird client, I have another POP email account (NOT GMail) and the filter sort AND body download work perfectly. Also, on another machine with different gmail accounts, I have exactly the same symptoms: Other POP account works, and both Gmail accounts download the email body as blank.

Summary: ONLY on Gmail accounts does the body download come up blank.

I repeat my questions:

Is there something peculiar about Gmail that louses up filtering downloaded emails? Is this a Thunderbird bug? Are there particular Gmail settings to fix this?

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

I have no idea, but given the number of regression style bugs that appear to creep into the download body on demand stuff, I suggest you try another gmail account and then file a bug in Bugzilla. https://bugzilla.mozilla.org/