Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

Click the button within the next hour to set a new password for your Firefox Account. Where is the button?

  • 1 resposta
  • 4 have this problem
  • 9 views
  • Last reply by guigs

Renchtool
Renchtool
more options

Received the email from Firefox to reset my password. It says to click the button to resent the password. There is no active button anywhere in the email. Where is it?

Received the email from Firefox to reset my password. It says to click the button to resent the password. There is no active button anywhere in the email. Where is it?

All Replies (1)

guigs
guigs
more options

H Renchtool,

First, I would like to apologize for the delay. This button in the reset password email is in an HTML mark up. Can you please check to make sure that this is enabled in your preferred email software?

The link can also be seen in an original copy of the email received. However, at this point, I would first recommend making a back up of your profile before resetting the password.

I look forward to your reply!