Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

I've reset the outgoing server password for my earthlink.net email but it won't connect! Incoming mail is fine

  • 1 resposta
  • 1 has this problem
  • 7 views
  • Last reply by Matt

adambatt
adambatt
more options

When I try to send an email TB prompts me for a new password. I enter and click save by Password Manager but it doesn't work. And then I keep getting the error message that TB cannot connect to outgoing server and to check server settings. I don't see any problems with the settings

When I try to send an email TB prompts me for a new password. I enter and click save by Password Manager but it doesn't work. And then I keep getting the error message that TB cannot connect to outgoing server and to check server settings. I don't see any problems with the settings

All Replies (1)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

password errors usually mean problems other than passwords.

A very common issue for Americans is the use of a VPN which tends to break their email sending ability as their ISP now thinks they are not connected from the ISP's network and refuses to send mail for them.

Otherwise, what are you mail settings. Please add the troubleshooting information to your post To find the Troubleshooting information:

  • Open Help (or click on three-line-icon and select Help)
  • Choose Troubleshooting Information
  • Use the button Copy to clipboard to select all. Do not check box "Include account names"!
  • Paste this in your post.