how can i recreate my acount after two-step lockout?
Hello, i recently start to use firefox browser again, but i lost my two-factor auth ( i was using google authenticator if i m not mistaken ) but currently it is not awaiable there.
So now i don not have any recovery or other way to 2nd authentication.
i m solo owner of main and secondary email and i can proove it but i do not want to use another acount only for firefox it self.
I am asking to recreate the same acount i do not mind loose old stuff.
thanks in advance.
All Replies (6)
If you do not have recovery codes or otherwise aren't able to connect to the Firefox account then reset the Firefox Sync password to see if that gives access to the account and disable two factor authentication. You may have to try this more than once to be able to disable 2FA. Previous Firefox Account Recovery Codes expire when new ones are created.
- [/questions/1226620] I forget recovery and security code
Well unfortunately i tried several times, but there is no success. After setting new password it does not reset two factor auth. I do not mind try a few more times but it seems unlikely to solve this ( so far ).
You need to disable 2FA on the settings page. When you reset the password then you should be able to access this page and flip the switch.
Well it does not let me without enter my recovery code so it feels like i lost any way of recovery. Funny part is that i can reset password but i can not login.
It states :
Check your email for the sign-in confirmation link sent to ....@... but i never get any of it.
Any suggestions are welcome :)
Can you login to the accounts.firefox.com website?
No i can not.
it shows :
Confirm this sign-in
Email resent. Add accounts@firefox.com to your contacts to ensure a smooth delivery.
Check your email for the sign-in confirmation link sent to xxxx@yyy.zzz Not in inbox or spam folder? Resend
I try resend over and over again but there is no mail confirmation.