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IMAP: AuthLogin Failing

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  • Last reply by gy025107

gy025107
gy025107
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Hi I have a user in my organization who is unable to add his account in thunderbird email client. All the settings seem to be correct but the error message says Unable to login at server. Probably wrong configuration, username or password. User is able to login to the Outlook web client using same credentials. Since I have no experience in Thunderbird and have never used it, I tried to download and add my account using same settings and it worked. I was able to add my account using same server config. I asked the user to generate the log file from the TB client I can see in his logs it says "IMAP AuthLogin Failed" [(null) 59948: IMAP]: D/IMAP authlogin failed How can I go ahead to troubleshoot this issue?

Hi I have a user in my organization who is unable to add his account in thunderbird email client. All the settings seem to be correct but the error message says ''Unable to login at server. Probably wrong configuration, username or password''. User is able to login to the Outlook web client using same credentials. Since I have no experience in Thunderbird and have never used it, I tried to download and add my account using same settings and it worked. I was able to add my account using same server config. I asked the user to generate the log file from the TB client I can see in his logs it says "IMAP AuthLogin Failed" '''[(null) 59948: IMAP]: D/IMAP authlogin failed''' How can I go ahead to troubleshoot this issue?
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Matt
Matt
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has this user used Thunderbird for a long time and changed perhaps from a local exchange environment to a cloud one with the same user profile? perhaps just changing the server name at the time of the change?

gy025107
gy025107 Question owner
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Matt The user was able to access emails using the client, he started facing the issue when he did a password change. Yes he was using thunderbird for a long time and the organisation went from local exchange to a hybrid environment a few years ago.