This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I lost all my login details after reinstaling windows

  • 3 respostas
  • 1 has this problem
  • 21 views
  • Last reply by jonzn4SUSE

more options

When i login in with change password i lost my login details, i use sync but nothing happen :T Help me i cant login anywhere because i use invented passwords by firefox

When i login in with change password i lost my login details, i use sync but nothing happen :T Help me i cant login anywhere because i use invented passwords by firefox

All Replies (3)

more options

Yeah, I did this one time and I was not happy.

Any data you have on the server will be erased when you reset your password. Your other devices will stop synchronizing unless you update them with the new password.

jonzn4SUSE modificouno o

more options

When you change your Firefox Account password, the existing data is deleted. (I've lost my Firefox Sync account information - What to do)

Do you have any backups of your disk from before the reinstall, or did you use any Windows feature like reset or refresh that may have stored your data in a new temporary folder here:

C:\Windows.old

Can you find such a folder on your system?

If so:

Before proceeding, please set Windows to show you hidden files and folders: https://support.microsoft.com/en-us/help/14201/windows-show-hidden-files

Then check here:

C:\Windows.old\Users\<user>\AppData\Roaming\Mozilla\Firefox\Profiles\

You might just have one profile folder, or you might have more than one. Anything there?

more options