We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

My TB email has stopped.

  • 1 resposta
  • 1 has this problem
  • 9 views
  • Last reply by sfhowes

ejandcm
ejandcm
more options

My TB email has stopped sending and recieving emails but using the Windows Mail programme is OK. An error message came up with Switch Off STARTTLS on smpt-mail.coutlook.com. I did this but no change.

My TB email has stopped sending and recieving emails but using the Windows Mail programme is OK. An error message came up with Switch Off STARTTLS on smpt-mail.coutlook.com. I did this but no change.

All Replies (1)

sfhowes
sfhowes
  • Top 10 Contributor
more options

You shouldn't switch off STARTTLS for the outgoing server. Do you actually have smpt-mail.outlook.com, or is that a typo (should be smtp...)?

The correct settings for outlook.com are: incoming outlook.office365.com on 993 (IMAP) or 995 (POP), SSL/TLS, normal password, User Name = email address; smtp.office365.com on 587, STARTTLS, normal password, User Name = email address.

Use an app password if two-step verification is set for the account.