Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Unable to download Firefox using Explorer 9

  • 8 respostas
  • 4 have this problem
  • 1 view
  • Last reply by RodM

more options

Have previously had FF loaded on this computer. An update caused the program not to act properly and was uninstalled. Am unable to download FF using Explorer 9. Download will not complete. OS=Windows 7 64 Bit.

Have previously had FF loaded on this computer. An update caused the program not to act properly and was uninstalled. Am unable to download FF using Explorer 9. Download will not complete. OS=Windows 7 64 Bit.

All Replies (8)

more options
more options

I have tried each of these sites. The download will not complete; it downloads to 99% but will not finish. I have truned off the firewall and anti-virus (StopSign), but this did not help.

more options

It is possible that your anti-virus software is corrupting the downloaded files or otherwise interfering with downloading files by Firefox.

Try to disable the real-time (live) scanning of files in your anti-virus software temporarily to see if that makes downloading work.

See "Disable virus scanning in Firefox preferences - Windows"

Check and tell if its working.

more options

Unable to complete the download after following instructions above. Really like Firefox and will try again later (have been using for several years). In the meantime will use Google Chrome (have just downloaded and installed with no issues). Thank you for your help.

more options

Download from one of the Mirrors here:

Check and tell if its working.

Hasan modificouno o

more options

Apparently this computer, for whatever reason, will not complete the download of FF6. Perhaps it will accept a later update of FF6, will try back then. For now, will just have to use Google Chrome (at least my bookmarks could be imported). Thanks for your help.

more options

Try these suggestions:


If this reply solves your problem, please click "Solved It" next to this reply when signed-in to the forum.

more options

No, didn't work. I GIVE UP. THANKS FOR THE HELP, I REALLY DO APPRECIATE IT, BUT I QUIT.