This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Why is Firefox 6.0.2 not working?

more options

It gives the error that firefox is unable to connect, even though the internet connection is working fine on google chrome and internet explorer. I tried disabling the Mcafee site advisor plugin and firefox gave me the following error "Exc in ev handl: TypeError: this.oRoot.enable is not a function." What's going on?

It gives the error that firefox is unable to connect, even though the internet connection is working fine on google chrome and internet explorer. I tried disabling the Mcafee site advisor plugin and firefox gave me the following error "Exc in ev handl: TypeError: this.oRoot.enable is not a function." What's going on?

naumanrasheed modificouno o

All Replies (2)

more options

Please see solution in http://kb.mozillazine.org/Problematic_extensions for "McAfee Site Advisor".

(Windows): For best results you should uninstall McAfee Site Advisor from Control Panel > add/change programs (Programs and Features). Reboot the system. Then Reinstall from http://www.siteadvisor.com/ and reboot the system. When installing refuse other suggested (crapware) applications.


Please mark "Solved" one answer that will best help others with a similar problem -- hope this was it.

more options

@dmcritchie: i uninstalled macfee site advisor. Firefox is no longer giving the error. But its still not working. It only opens up the homepage. Whenever i open up a site, it says 'unable to connect.' There is nothing wrong with the internet connection. Google Chrome and Internet Explorer are working fine.