Firefox crashes
My Computer crashed and after it restarted Mozilla does not open. It only opens a "Mozilla Crash Reporter" box. When i click for it to "Restart Firefox" another one of the same boxes pops up. I would also like to restore firefox without loosing my bookmarks.
Chosen solution
Hi EvieB,
sorry you are having problems
Firefox tries to retain bookmarks when you upgrade, do NOT use any option from Windows or Fierfox that offers to delete personal settings or you will destroy bookmarks. As an extra precaution manually backup your bookmarks
- See backing up and restoring bookmarks <-- clickable link ---
You appear to be using firefox 9.0.1 the current release has very recently updated to Firefox 10.0.1 One reason for that is to cure startup crashes. Download the new version, with an alternative browser and install it. It may be obtained from getfirefox.com
Post back with how you get on. If crashes continue after updating please provide new Crash Ids.
Crash details, (technical info that helps cross reference your problem) :
- Report for Crash ID 9bc3a57b-aa15-4581-80b3-4bb122120210
- Signature: mozalloc_abort(char const* const) | mozalloc_handle_oom() | mozilla::Preferences::GetBranch(char const*, nsIPrefBranch**)
- associated bug709860
All Replies (4)
-> Troubleshoot Firefox crashes (closing or quitting unexpectedly)
Check and tell if its working.
Chosen Solution
Hi EvieB,
sorry you are having problems
Firefox tries to retain bookmarks when you upgrade, do NOT use any option from Windows or Fierfox that offers to delete personal settings or you will destroy bookmarks. As an extra precaution manually backup your bookmarks
- See backing up and restoring bookmarks <-- clickable link ---
You appear to be using firefox 9.0.1 the current release has very recently updated to Firefox 10.0.1 One reason for that is to cure startup crashes. Download the new version, with an alternative browser and install it. It may be obtained from getfirefox.com
Post back with how you get on. If crashes continue after updating please provide new Crash Ids.
Crash details, (technical info that helps cross reference your problem) :
- Report for Crash ID 9bc3a57b-aa15-4581-80b3-4bb122120210
- Signature: mozalloc_abort(char const* const) | mozalloc_handle_oom() | mozilla::Preferences::GetBranch(char const*, nsIPrefBranch**)
- associated bug709860
Thank you John99. i upgraded to the 10.0.1 version and everything works AND my bookmarks were all there! :)
Glad it worked. Thanks for posting back, others may find this useful information.
Note the latest version is 10.0.2,so you may need to upgrade once more.