This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Garbled audios. Many of the sites I visit the audio plays but is unintelligible. I have updated my plug-ins and cleared my cache.

  • 4 respostas
  • 5 have this problem
  • 8 views
  • Last reply by user66338

more options

When I try to listen to many of the you tube videos, the audio is garbled. It happens on other sites also like my american greetings ecard site - I can watch the video of the card but not hear the audio.

When I try to listen to many of the you tube videos, the audio is garbled. It happens on other sites also like my american greetings ecard site - I can watch the video of the card but not hear the audio.

All Replies (4)

more options

Hi,

Please check if this happens in Safe Mode after enabling only the Flash plugin in Tools (Alt + T) > Add-ons > Plugins.

Problematic Extensions

Troubleshooting Extensions and Themes

Uninstalling Add-ons

Uninstalling Toolbars

more options

None of this helped

more options

I'm having the same issue and none of these suggestions have fixed the problem.

more options

Please check if all your plugins are up-to-date. To do this, go to the Mozilla Plugin Check site.

Once you're there, the site will check if all your plugins have the latest versions. If you see plugins in the list that have a yellow Update button or a red Update now button, please update these immediately.

To do so, please click each red or yellow button. Then you should see a site that allows you to download the latest version. Double-click the downloaded file to start the installation and follow the steps mentioned in the installation procedure.