This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

firefox has stopped working cause of update.exe *32 process

  • 4 respostas
  • 26 have this problem
  • 13 views
  • Last reply by jobzaa

more options
after PC booting to windows screen then Firefox has stopped working, but I didn't open Firefox. I checked the error message and see " update.exe_Firefox " in the application name that has some problem. [url=http://upic.me/show/46638821][img]http://upic.me/t/zc/9wyi1.jpg[/img][/url] [url=http://upic.me/show/46638822][img]http://upic.me/t/vf/4d4z2.jpg[/img][/url] [url=http://upic.me/show/46638823][img]http://upic.me/t/dy/lpdn3.jpg[/img][/url] [url=http://upic.me/show/46638825][img]http://upic.me/t/p7/yjzb4.jpg[/img][/url] [url=http://upic.me/show/46638827][img]http://upic.me/t/rb/k8rs5.jpg[/img][/url]

All Replies (4)

more options

Hello jobzaa, sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.

You can try these free programs to scan for malware, which work with your existing antivirus software:

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.

Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back to us!


thank you

more options

Thank you for your kindly help. I think it not about the malware becuase I have Kaspersky antivirus and updated every day.

more options

You should still scan the computer with all those programs. A likely cause for BEX errors is malware.

more options

Ok I will try again. Thank you