This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este fío arquivouse. Faga unha nova pregunta se precisa axuda.

How do I create a Persona account for my Open Badges Backpack when I never receive the email link to my account?

  • 1 resposta
  • 1 has this problem
  • 1 view
  • Last reply by guigs

teachjim
teachjim
more options

I enter the email address and password for a new Persona account for my Backpack. All the information is accepted. The screen tells me to access my account through the link sent to my email. The email is never received.

Yes, my email service provider has gone through all their inbound logs and check all spam blocking areas. They have watched the logs for all incoming email messages while I perform the sign up process and see nothing from Mozilla or Persona.

Please recommend next steps. Thank you.

I enter the email address and password for a new Persona account for my Backpack. All the information is accepted. The screen tells me to access my account through the link sent to my email. The email is never received. Yes, my email service provider has gone through all their inbound logs and check all spam blocking areas. They have watched the logs for all incoming email messages while I perform the sign up process and see nothing from Mozilla or Persona. Please recommend next steps. Thank you.

All Replies (1)

guigs
guigs
more options

Hi so persona is no longer supported. Please contact the administrator that has implemented persona in the portion of the site you are using it. For example, if you are on the badges page

Here are all the issuers of badges https://wiki.mozilla.org/Badges/Issuers and the infrastructure of the authentication process

If you open up a web console and go thorough the process you can check on the final stage in the error logger if there are any errors on the ui's end. For example, if there is a 302 redirect or 500 server error, this will be the server responsible for the authentication responsible for the issue.

I hope this puts you in the right direction.