This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

When I load Yahoo.com email there are 18 icons/pictures that do not load these are nav icons to do various things and without them it hard to navigate the site.

PCPete43
PCPete43
more options

The icons are used in place of words which makes it difficult to navigate the system. Chrome 34, IE 11 do not have this problem. Using FireFox29.0.1 and your in Yahoo.com/mail in the upper left corner just beneath the Yahoo.com logo with an explanation mark and Mail beneath it you will find 5 icons that when you hover over them show Mail, Contacts, Calendar, Notepad, Messenger that have NO word descriptions next to them. There are several others, 14 or more that have some accompanying text with them.

Pete Robertson pete.robertson@yahoo.com

The icons are used in place of words which makes it difficult to navigate the system. Chrome 34, IE 11 do not have this problem. Using FireFox29.0.1 and your in Yahoo.com/mail in the upper left corner just beneath the Yahoo.com logo with an explanation mark and Mail beneath it you will find 5 icons that when you hover over them show Mail, Contacts, Calendar, Notepad, Messenger that have NO word descriptions next to them. There are several others, 14 or more that have some accompanying text with them. Pete Robertson pete.robertson@yahoo.com

All Replies (1)

the-edmeister
the-edmeister
  • Moderator
more options

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Did this fix your problems? Please report back to us!