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I cannot sign on to sync to get my passwords and bookmarks back after update of FF... Please help

  • 1 reply
  • 2 have this problem
  • 4 views
  • Last reply by philipp

time2fix
time2fix
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A few weeks ago my FF browser updated to 29.0.1 and since then I can no longer access my saved password file or bookmarks. This is extremely frustrating and I have tried everything I could figure out to try, even used my back - up to reload from a previous date with no luck. Then FF reloaded the new version again. Here is my problem. I have other devices, (Smartphone, Android tablet) that both use FF mobile on them and they have my bookmarks still. I think if I could retrieve my sync account, I could get this all back, only problem is, I have not had to use that password in years along with changing my ISP a few years back, so it does not even recognize my e-mail address. FF apparently has no phone support or at least I cannot find it and I would like to straighten this out with them. I tried reaching them on Facebook with no reply. I just don't know what to do any more and need those passwords and bookmarks ......

PLEASE HELP ME..............................! ! ! ! !

A few weeks ago my FF browser updated to 29.0.1 and since then I can no longer access my saved password file or bookmarks. This is extremely frustrating and I have tried everything I could figure out to try, even used my back - up to reload from a previous date with no luck. Then FF reloaded the new version again. Here is my problem. I have other devices, (Smartphone, Android tablet) that both use FF mobile on them and they have my bookmarks still. I think if I could retrieve my sync account, I could get this all back, only problem is, I have not had to use that password in years along with changing my ISP a few years back, so it does not even recognize my e-mail address. FF apparently has no phone support or at least I cannot find it and I would like to straighten this out with them. I tried reaching them on Facebook with no reply. I just don't know what to do any more and need those passwords and bookmarks ...... PLEASE HELP ME..............................! ! ! ! !

All Replies (1)

philipp
philipp
  • Moderator
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hello, firefox 29 has introduced a new sync system which isn't compatible with accounts set up in prior versions.

  1. in this case you'd probably have to use a workaround and first download the prior firefox 28 version and disable automatic updating for the moment (in options > advanced > update): Install an older version of Firefox
  2. on your android device go into the system's settings app and into accounts & synchronisation (might be worded slightly different on various android devices), go to firefox sync & tap on pair a device.
  3. on your desktop go to firefox > options > sync > set up firefox sync > i have an account which will show you a 3x4 character code that you'll have to enter into your android device in order to complete the process.
  4. after you have successfully restored your data this way you can upgrade to firefox 29 and probably also switch to the new sync system on all of your devices: Sync your Firefox bookmarks, history, passwords and more