This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

The player used by youtube.com is displayed in a very low resolution.

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by cor-el

_dgj_
_dgj_
more options

I recently installed Firefox to replace Chrome. Sadly I quickly realized that the youtube player does not display as desired. It not only sets the video resolution to the lowest but the whole player resolution is reduced. This way it is not a solution to just increase the video resolution. Aiming to solve this problem I updated Adobe Flash to the newest version and started Firefox in safety mode with all Add-ons disabled, hoping this would solve the issue, sadly it did not. I did not encounter this issue with any other browser like chrome or Internet Explorer. Thank you for your help and support.

I recently installed Firefox to replace Chrome. Sadly I quickly realized that the youtube player does not display as desired. It not only sets the video resolution to the lowest but the whole player resolution is reduced. This way it is not a solution to just increase the video resolution. Aiming to solve this problem I updated Adobe Flash to the newest version and started Firefox in safety mode with all Add-ons disabled, hoping this would solve the issue, sadly it did not. I did not encounter this issue with any other browser like chrome or Internet Explorer. Thank you for your help and support.

All Replies (2)

guigs
guigs
more options

The resolution quality is negotiated in the SIP packets before your browser established the connection with the multimedia server you are accessing. You can turn off hardware acceleration and upgrade your graphics webgl with this reference: Upgrade your graphics drivers to use hardware acceleration and WebGL

Also check out youtubes Live bitrates and encoding capabilities.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Can you attach a screenshot?

Use a compressed image type like PNG or JPG to save the screenshot.

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window