This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

client receives my emails but I don't receive his replies, if he creates a new message I receive it

  • 3 replies
  • 2 have this problem
  • 1 view
  • Last reply by finitarry

LisaSmithspurs
LisaSmithspurs
more options

I have a client who receives emails from me ok If he creates a new message to send to me I receive it however if he replies to a message he has received from me I do not receive the reply nor does he receive a bounce back frustrating as he assumes I have received all his emails

not sure whether issue would be my end or his?

I have a client who receives emails from me ok If he creates a new message to send to me I receive it however if he replies to a message he has received from me I do not receive the reply nor does he receive a bounce back frustrating as he assumes I have received all his emails not sure whether issue would be my end or his?

All Replies (3)

finitarry
finitarry
more options

I think it would be your end. Is the email address for the account you use filled in correctly? Check in Account Settings for that account name. Also check the user name for the outgoing server.

LisaSmithspurs
LisaSmithspurs Question owner
more options

Many thanks for the reply. I've checked everything and it all seems fine. Also other people reply OK, as far as I'm aware it's just one person.

finitarry
finitarry
more options

In that case, maybe the problem is at the other person's end.