This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cannot See E-mail Contained in Folders on AT&T Mail Servers

  • 1 reply
  • 2 have this problem
  • 1 view
  • Last reply by sfhowes

more options

Hello Thunderbird Users!

I have installed Thunderbird for the first time to use as my e-mail reader in conjunction with AT&T High Speed DSL mail. I have many folders that I have stored many e-mails in using the AT&T web mail site. I have installed Thunderbird and have been able to connect and receive my new e-mails. However, I have not been able to see or download any of the e-mails that are contained in the folders. Does anyone know how to bring these down into Thunderbird?

Thanks!

David Leigh

Hello Thunderbird Users! I have installed Thunderbird for the first time to use as my e-mail reader in conjunction with AT&T High Speed DSL mail. I have many folders that I have stored many e-mails in using the AT&T web mail site. I have installed Thunderbird and have been able to connect and receive my new e-mails. However, I have not been able to see or download any of the e-mails that are contained in the folders. Does anyone know how to bring these down into Thunderbird? Thanks! David Leigh

All Replies (1)

more options

I think AT&T only supports POP accounts in programs like TB, which means that only the Inbox is accessible (unlike IMAP accounts that synchronize all folders).

You may have to move the messages from the folders to the Inbox to download them in TB.