This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox safe mode window opens up once a month.

  • 3 replies
  • 1 has this problem
  • 1 view
  • Last reply by FredMcD

Beldore
Beldore
more options

Every month I will get the "Firefox Safe Mode" window popping up wanting me to restart the browser or start in safe mode. I have everything updated that I have read in the articles and this problem still happens every month. When I restart the browser everything will be fine for a month and it will pop up again. When I click start in safe mode everything is fine until I restart my computer then it will pop up again. I don't know what to do.

Every month I will get the "Firefox Safe Mode" window popping up wanting me to restart the browser or start in safe mode. I have everything updated that I have read in the articles and this problem still happens every month. When I restart the browser everything will be fine for a month and it will pop up again. When I click start in safe mode everything is fine until I restart my computer then it will pop up again. I don't know what to do.

All Replies (3)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Is this the screen about a slow startup from the Firefox Health Report?

Notification: "Mozilla Firefox seems slow… to… start."

Beldore
Beldore Question owner
more options

I never get that screen, the image i linked is what I get every month. everything is updated and i have no add ons for my browser either.

FredMcD
FredMcD
more options

It could be the work of one of your add-ons, or even add / mal-ware. Look thru your add-ons list and make sure you know what each one is there for. Also, check the programs that are on your computer

Windows: Start > Control Panel > Uninstall Programs.

Go thru the list. If you find something that you don't know what it is, use a web search.

Troubleshoot Firefox Issues Caused By Malware {web link}

Modified by James