This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

My wife can no longer access her email

  • 4 replies
  • 2 have this problem
  • 18 views
  • Last reply by rkueker

rkueker
rkueker
more options

She suddenly lost the ability to receive email through thunderbird although she could send. The provider, century link, changed her password in an attempt to fix. I was able to access her address list but now she has lost past emails and still cannot receive or send.

rich kueker

edit: removed personal information for your protection. (philipp)

She suddenly lost the ability to receive email through thunderbird although she could send. The provider, century link, changed her password in an attempt to fix. I was able to access her address list but now she has lost past emails and still cannot receive or send. rich kueker <sub>edit: removed personal information for your protection. (philipp)</sub>

Modified by philipp

Chosen solution

Can you still access the old account via webmail?

Read this answer in context 👍 0

All Replies (4)

christ1
christ1
  • Top 25 Contributor
more options

Never ever post your email password to a public forum. Make sure to change your email password on the server ASAP. After changing the password on the server, you'll also have to change the password Thunderbird has remembered. http://kb.mozillazine.org/Setting_and_changing_email_passwords

rkueker
rkueker Question owner
more options

solved, but had to add new account to do so. Lost all old emails

christ1
christ1
  • Top 25 Contributor
more options

Chosen Solution

Can you still access the old account via webmail?

rkueker
rkueker Question owner
more options

Phillip Thanks for removing; must have had a DA attack

thanks again