This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

how do i switch my internet provider

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by cor-el

more options

When I started using Mozilla Peoplepc was my dialup provider, but I have switched toNetzero.net using a hotspot stick. I only use Netzero now, but for a while I had both. Mozilla still tries to hook me up to Peoplepc if I use my shortcut. Mozilla tries to open the page before netzero connects me.And lately I get the error mess " Moz. cant find the server at Netzero". I know there"s something i need to switch over, but what? Thanks for your time & awesomness . Debbie

When I started using Mozilla Peoplepc was my dialup provider, but I have switched toNetzero.net using a hotspot stick. I only use Netzero now, but for a while I had both. Mozilla still tries to hook me up to Peoplepc if I use my shortcut. Mozilla tries to open the page before netzero connects me.And lately I get the error mess " Moz. cant find the server at Netzero". I know there"s something i need to switch over, but what? Thanks for your time & awesomness . Debbie

All Replies (1)

more options

You can check the connection settings.

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and cookies only from websites that cause problems. "Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"