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Unable to send emails, error 1460.

  • 3 replies
  • 55 have this problem
  • 1 view
  • Last reply by guigs

pierak
pierak
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Since I moved and changed ISP, I receive emails fine, but cannot send them out. The error message is: An error occurred sending mail: The mail server sent an incorrect greeting: Cannot connect to SMTP server 74.125.196.108 (74.125.196.108:25), NB connect error 1460. Any suggestions please? Thank you.

Since I moved and changed ISP, I receive emails fine, but cannot send them out. The error message is: An error occurred sending mail: The mail server sent an incorrect greeting: Cannot connect to SMTP server 74.125.196.108 (74.125.196.108:25), NB connect error 1460. Any suggestions please? Thank you.

All Replies (3)

pierak
pierak Question owner
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Addition to the above question: After turning Avast off, I now get this error:

Login to server smtp.gmail.com failed.

It then gives me the option to 'Enter New Password'. I had already verified that the stored password was correct, but I reentered it. It still failed. I have already checked all other parameters (outgoing server settings, etc.), comparing them also with the ones my husband has set. I have the same settings. His system works, mine does not.

Toad-Hall
Toad-Hall
  • Top 10 Contributor
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I located something on the internet: https://forum.avast.com/index.php?topic=132204.0 Apparently, Avast is still using port to 25 to send emails that it's scanned (?) ... even when we specifically say to use a different port. As a Comcast user and an Avast user the only way I can get my outgoing emails to send is by turning off Avast's outgoing scan function. Access Avast's Mail Shield SETTINGS and deleting everything on the "SSL scanning" page.

So turning the scanning off was a good idea.

gmail SMTP server settings: Outgoing Server (SMTP: )smtp.gmail.com If using port: 587 Connection Security: STARTTLS

If using port: 465 Connection Security: SSL/TLS Authentication method: Normal Password Username = full email address for gmail Password: same password used to access gmail webmail

TRy removing the stored password. Tools > Options > Security > Passwords tab click on 'Saved passwords' click on 'Show passwords' select the smtp password for the account. click on 'REmove' click on close click on OK Restart Thunderbird. Try to send email to your husband. If it prompts for password, enter correct password used to access gmail webmail.

Modified by Toad-Hall

guigs
guigs
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Are your ports blocked for outbound mail? 587/465 or is port 25 blocked by your ISP?