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why has firefox lost my gmail sign-in on login page

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  • Last reply by kuba130000

Rob47
Rob47
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Gmail login page comes up with my children's accounts listed but not mine. I tried "add account" but it said that account already exists. I tried my google browser and the email accounts showed up and worked fine. i changed back to Firefox and only my children's accounts came up again. i am not proficient with computers, obviously.

Gmail login page comes up with my children's accounts listed but not mine. I tried "add account" but it said that account already exists. I tried my google browser and the email accounts showed up and worked fine. i changed back to Firefox and only my children's accounts came up again. i am not proficient with computers, obviously.

All Replies (1)

kuba130000
kuba130000
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Hello,

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your bookmarks, history, passwords, cookies, and other essential information.

Note: After resetting Firefox, you will lose any extensions, toolbar customizations, and some preferences. See the Refresh Firefox - reset add-ons and settings article for more information.

To Reset Firefox:

  1. Open the Troubleshooting Information page using one of these methods:
    • Click the menu button New Fx Menu, click help Help-29 and select Troubleshooting Information. A new tab containing your troubleshooting information should open.
    • If you're unable to access the Help menu, type about:support in your address bar to bring up the Troubleshooting Information page.
  2. At the top right corner of the page, you should see a button that says "Reset Firefox" that looks like this: Button reset. Click on it.
  3. Firefox will close and reset. After it is done, Firefox will show a window with the information that is imported.
  4. Click Finish and Firefox will reopen.

Did this fix the problem? Please report back to us!

Thank you for asking on Mozilla Help Forum.