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Can't google, get email, no news on homepage,like it is frozen

Elainef
Elainef
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I recently stopped the ads on my firefox and now I can't get my email, do a google search, get the news on my hughesnet homepage. It's like firefox is frozen. So I uninstalled it and reinstalled it and it is still the same. Spoke to hughesnet and they said versions below 31 are the only ones that will work. Everytime I try to download the older version I end up with version 33.

I recently stopped the ads on my firefox and now I can't get my email, do a google search, get the news on my hughesnet homepage. It's like firefox is frozen. So I uninstalled it and reinstalled it and it is still the same. Spoke to hughesnet and they said versions below 31 are the only ones that will work. Everytime I try to download the older version I end up with version 33.

All Replies (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
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What do you mean by stopping the ads on Firefox -- you installed an extension like Adblock Plus, or you had ads generated by malware??

Could you test in Firefox's Safe Mode? That's a standard diagnostic tool to deactivate extensions and some advanced features of Firefox. More info: Diagnose Firefox issues using Troubleshoot Mode.

You can restart Firefox in Safe Mode using either:

  • "3-bar" menu button > "?" button > Restart with Add-ons Disabled
  • Help menu > Restart with Add-ons Disabled

Not all add-ons are disabled: Flash and other plugins still run

After Firefox shuts down, a small dialog should appear. Click "Start in Safe Mode" (not Reset).

Any difference?