This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

firefox ikon disappears on reboot on apple pc - can you assist

  • 3 replies
  • 2 have this problem
  • 7 views
  • Last reply by cor-el

Daltrey
Daltrey
more options

Firefox ikon not visible on Apple laptop on switch on - just started happening yesterday . In contacting Firefox via email enquiry the ikon reappears on dock a few minutes later, mysteriously. Today on switch on again no firefox ikon on dock. Again sent in an email enquiry and again firefox ikon mysteriously reappeared. Then I needed to switch off the computer and on switch on again the firefox ikon has gone. I have been using firefox for almost three years and nothing like this has happened before. It seems like a denial of service or simply a communication problem at firefox.

I did receive one response to my earlier email yesterday, which I very much appreciated. However that was about restoring bookmarks, which unfortunately was not the issue in question

So far no response from firefox themselves. Disappointed

Ray Daltrey

Firefox ikon not visible on Apple laptop on switch on - just started happening yesterday . In contacting Firefox via email enquiry the ikon reappears on dock a few minutes later, mysteriously. Today on switch on again no firefox ikon on dock. Again sent in an email enquiry and again firefox ikon mysteriously reappeared. Then I needed to switch off the computer and on switch on again the firefox ikon has gone. I have been using firefox for almost three years and nothing like this has happened before. It seems like a denial of service or simply a communication problem at firefox. I did receive one response to my earlier email yesterday, which I very much appreciated. However that was about restoring bookmarks, which unfortunately was not the issue in question So far no response from firefox themselves. Disappointed Ray Daltrey

All Replies (3)

FredMcD
FredMcD
more options

I don't know who you sent messages to, but it was not Mozilla. We are the support for Mozilla products. All Volunteers.

On Windows, we can 'pin' an icon on the task bar. See if you have that.

ideato
ideato
more options

Hello, the question asked again and solved (by Robert Wright).

thank you

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

It is just a matter of installing Firefox correctly.

Open the Firefox disk image file and drag the Firefox program into the Applications folder on your hard drive. You shouldn't double-click the Firefox application to run it from the disk image, but instead drag it out of the DMG folder.