This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

New firefox sync won't sync bookmarks to new computer

  • 2 replies
  • 16 have this problem
  • 53 views
  • Last reply by cor-el

I just bought a new laptop and was trying to sync the bookmarks from my old one to my new. They both are running the same version of firefox and have been using the new sync. However, when I logged in nothing happened. All my info doesn't transfer.

I just bought a new laptop and was trying to sync the bookmarks from my old one to my new. They both are running the same version of firefox and have been using the new sync. However, when I logged in nothing happened. All my info doesn't transfer.

Chosen solution

Hi try these steps:

Create a Firefox Sync account

You only need to do this part once. Launch Firefox on your favorite device and choose the appropriate directions below. Sign up for Firefox Sync on your computer

   Click the menu button new fx menu , then click Sign in to Sync. The Firefox Sync page will open in a new tab. 

Click the Get Started button. Fill out the form to create an account and click Next. You're almost there! Check your email for the verification link and click on it to confirm your email address. You're ready to go! Now start firefox in another device and again signin to sync done! if works click on solution

Read this answer in context 👍 0

All Replies (2)

Chosen Solution

Hi try these steps:

Create a Firefox Sync account

You only need to do this part once. Launch Firefox on your favorite device and choose the appropriate directions below. Sign up for Firefox Sync on your computer

   Click the menu button new fx menu , then click Sign in to Sync. The Firefox Sync page will open in a new tab. 

Click the Get Started button. Fill out the form to create an account and click Next. You're almost there! Check your email for the verification link and click on it to confirm your email address. You're ready to go! Now start firefox in another device and again signin to sync done! if works click on solution

Make sure that you allow cookies for the accounts.firefox.com domain if you aren't allowing cookies generally or use the 'Ask me' cookie setting.

You can check if there are error logs available via the about:sync-log page. you can open about: pages via the location/address bar.