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Firefox crashing after update when using "Print Preview"

  • 2 replies
  • 2 have this problem
  • 8 views
  • Last reply by Amylogamy

Amylogamy
Amylogamy
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Hi,

I just updated Firefox today about 30 minutes ago. Printer was working perfectly fine until this update. As a matter of fact I printed a page before updating. Now as soon as I do "print preview" Firefox crashes. I have gone into "about:config" and reset the printer but still the same thing happened. I do a lot of printing and I need the "print preview" feature to work. I would appreciate your help.

Thank you.

Amy

Hi, I just updated Firefox today about 30 minutes ago. Printer was working perfectly fine until this update. As a matter of fact I printed a page before updating. Now as soon as I do "print preview" Firefox crashes. I have gone into "about:config" and reset the printer but still the same thing happened. I do a lot of printing and I need the "print preview" feature to work. I would appreciate your help. Thank you. Amy

All Replies (2)

the-edmeister
the-edmeister
  • Moderator
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We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

Amylogamy
Amylogamy Question owner
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Hi, Here are the 5 most resent crashes. The problem with printer has been fixed after I restarted Firefox about 7 times but I still want you to look at the crashes.

bp-196cc3c8-9ea8-4231-8dfa-bf2172150114 1/13/2015 10:22 PM bp-0c192a7b-700d-4ee5-b52c-d45382150114 1/13/2015 8:34 PM bp-dabe3f92-ab20-4d04-8f60-bcc8e2150114 1/13/2015 7:55 PM bp-c48d89fa-ecfe-4286-b78c-fef562150114 1/13/2015 7:47 PM bp-e9891e09-7e41-4e8e-b1ff-bed582150114 1/13/2015 7:44 PM