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Firefox crashes with Gmail

  • 3 replies
  • 6 have this problem
  • 3 views
  • Last reply by Felix Nagel

kal9988
kal9988
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Firefox frequently crashes with Gmail. The two actions that cause this are clicking on the "trimmed content" to expand previous messages, and also when clicking reply. Can someone please help me? I'm on Windows 8.1.

Firefox frequently crashes with Gmail. The two actions that cause this are clicking on the "trimmed content" to expand previous messages, and also when clicking reply. Can someone please help me? I'm on Windows 8.1.

All Replies (3)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the Report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).

  • Click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

If necessary then you can open about: pages via the location/address bar.

See:

If the "bp-" prefix is missing then click its line on the about:crashes page to submit the crash report and the crash report will get a "bp-" prefix (do not add it yourself).

kal9988
kal9988 Question owner
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There are no crash reports. Basically what happens is that the screen freezes up and I have to manually close the program when the gmail issues occur.

Felix Nagel
Felix Nagel
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Same issue here: https://support.mozilla.org/de/questions/1041282