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Error message when sending email

  • 1 reply
  • 2 have this problem
  • 2 views
  • Last reply by Toad-Hall

BettyHeideman
BettyHeideman
more options

Hello, since today I can not send any messages from my @dierenzaken.net accounts or my @takeyourdogsonholiday.com account .The only one that is working is info@greyt-art.com.

This is the message I get : Er is een fout opgetreden bij het verzenden van e-mail. De mailserver antwoordde: 5.1.1 Adresse d au moins un destinataire invalide. Invalid recipient. OFR_416 [416]. Controleer de berichtontvanger info@dogcenter.nl en probeer het opnieuw. So it says all the time the receiver adress is invalid (no mattter what address I use to send it to or to send it from)

below is the screenshot of the information page (which is abacadabra to me)

Thanks for your help, this is really an urgent problem since I own different companies and can not use Greyt-art for everything. 


 Toepassingsbasics

   Naam: Thunderbird
   Versie: 31.4.0
   Useragent: Mozilla/5.0 (Windows NT 5.1; rv:31.0) Gecko/20100101 Thunderbird/31.4.0
   Profielmap: Map tonen

             (Lokaal station)
   Build-ID van de toepassing: 20150109111741
   Ingeschakelde plug-ins: about:plugins
   Buildconfiguratie: about:buildconfig
   Geheugengebruik: about:memory

 E-mail- en nieuwsaccounts
   account1:
     INCOMING: account1, , (none) Local Folders, plain, passwordCleartext

   account2:
     INCOMING: account2, , (pop3) pop3.dierenzaken.net:110, plain, passwordCleartext
     OUTGOING: smtp.wanadoo.fr, plain, none, true

   account3:
     INCOMING: account3, , (pop3) pop3.dierenzaken.net:110, plain, passwordCleartext
     OUTGOING: smtp.wanadoo.fr, plain, none, true

   account4:
     INCOMING: account4, , (pop3) pop3.dierenzaken.net:110, plain, passwordCleartext
     OUTGOING: smtp.wanadoo.fr, plain, none, true

   account5:
     INCOMING: account5, , (pop3) pop3.dierenzaken.net:110, plain, passwordCleartext
     OUTGOING: smtp.wanadoo.fr, plain, none, true

   account6:
     INCOMING: account6, , (pop3) pop.gmail.com:995, SSL, passwordCleartext
     OUTGOING: smtp.gmail.com:465, SSL, passwordCleartext, true

   account7:
     INCOMING: account7, , (pop3) pop.takeyourdogsonholiday.com:110, plain, passwordCleartext
     OUTGOING: smtp.wanadoo.fr, plain, none, true

 Crashrapporten

 Extensies
   SPAMfighter Toolbar For Thunderbird, 7.6.104, true, {E250941A-6892-4070-9404-32C0A93B8920}

 Belangrijke aangepaste voorkeuren

   Naam: Waarde

     accessibility.typeaheadfind.flashBar: 0
     browser.cache.disk.capacity: 358400
     browser.cache.disk.smart_size_cached_value: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     extensions.lastAppVersion: 31.4.0
     font.internaluseonly.changed: true
     mail.openMessageBehavior.version: 1
     mailnews.database.global.datastore.id: c7633b3c-971a-4400-94e7-902ae4fdf4f
     mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
     network.cookie.prefsMigrated: true
     places.database.lastMaintenance: 1423065968
     places.history.expiration.transient_current_max_pages: 80503
     plugin.importedState: true

 Grafisch

     Adapterbeschrijving: ATI Radeon HD 4350
     Vendor-ID: 0x1002
     Device-ID: 0x954f
     Adapter-RAM: Unknown
     Adapterstuurprogramma’s: ati2dvag
     Stuurprogrammaversie: 8.590.0.0
     Datum stuurprogramma: 2-13-2009
     WebGL-renderer: Geblokkeerd voor uw grafische stuurprogramma. Probeer uw grafische stuurprogramma bij te werken naar versie 9.6 of nieuwer.
     GPU-versnelde vensters: 0. Geblokkeerd voor uw grafische stuurprogramma. Probeer uw grafische stuurprogramma bij te werken naar versie 9.6 of nieuwer.

     AzureCanvasBackend: skia
     AzureSkiaAccelerated: 0
     AzureFallbackCanvasBackend: cairo
     AzureContentBackend: cairo

 JavaScript

 Incrementele GC: 1

 Toegankelijkheid

   Geactiveerd: 0
   Toegankelijkheid voorkomen: 0

 Bibliotheekversies

     Verwachte minimale versie
     Gebruikte versie

     NSPR
     4.10.6
     4.10.6

     NSS
     3.16.2.3 Basic ECC
     3.16.2.3 Basic ECC

     NSS Util
     3.16.2.3
     3.16.2.3

     NSS SSL
     3.16.2.3 Basic ECC
     3.16.2.3 Basic ECC

     NSS S/MIME
     3.16.2.3 Basic ECC
     3.16.2.3 Basic ECC
Hello, since today I can not send any messages from my @dierenzaken.net accounts or my @takeyourdogsonholiday.com account .The only one that is working is info@greyt-art.com. This is the message I get : Er is een fout opgetreden bij het verzenden van e-mail. De mailserver antwoordde: 5.1.1 Adresse d au moins un destinataire invalide. Invalid recipient. OFR_416 [416]. Controleer de berichtontvanger info@dogcenter.nl en probeer het opnieuw. So it says all the time the receiver adress is invalid (no mattter what address I use to send it to or to send it from) below is the screenshot of the information page (which is abacadabra to me) Thanks for your help, this is really an urgent problem since I own different companies and can not use Greyt-art for everything. Toepassingsbasics Naam: Thunderbird Versie: 31.4.0 Useragent: Mozilla/5.0 (Windows NT 5.1; rv:31.0) Gecko/20100101 Thunderbird/31.4.0 Profielmap: Map tonen (Lokaal station) Build-ID van de toepassing: 20150109111741 Ingeschakelde plug-ins: about:plugins Buildconfiguratie: about:buildconfig Geheugengebruik: about:memory E-mail- en nieuwsaccounts account1: INCOMING: account1, , (none) Local Folders, plain, passwordCleartext account2: INCOMING: account2, , (pop3) pop3.dierenzaken.net:110, plain, passwordCleartext OUTGOING: smtp.wanadoo.fr, plain, none, true account3: INCOMING: account3, , (pop3) pop3.dierenzaken.net:110, plain, passwordCleartext OUTGOING: smtp.wanadoo.fr, plain, none, true account4: INCOMING: account4, , (pop3) pop3.dierenzaken.net:110, plain, passwordCleartext OUTGOING: smtp.wanadoo.fr, plain, none, true account5: INCOMING: account5, , (pop3) pop3.dierenzaken.net:110, plain, passwordCleartext OUTGOING: smtp.wanadoo.fr, plain, none, true account6: INCOMING: account6, , (pop3) pop.gmail.com:995, SSL, passwordCleartext OUTGOING: smtp.gmail.com:465, SSL, passwordCleartext, true account7: INCOMING: account7, , (pop3) pop.takeyourdogsonholiday.com:110, plain, passwordCleartext OUTGOING: smtp.wanadoo.fr, plain, none, true Crashrapporten Extensies SPAMfighter Toolbar For Thunderbird, 7.6.104, true, {E250941A-6892-4070-9404-32C0A93B8920} Belangrijke aangepaste voorkeuren Naam: Waarde accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false extensions.lastAppVersion: 31.4.0 font.internaluseonly.changed: true mail.openMessageBehavior.version: 1 mailnews.database.global.datastore.id: c7633b3c-971a-4400-94e7-902ae4fdf4f mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false… network.cookie.prefsMigrated: true places.database.lastMaintenance: 1423065968 places.history.expiration.transient_current_max_pages: 80503 plugin.importedState: true Grafisch Adapterbeschrijving: ATI Radeon HD 4350 Vendor-ID: 0x1002 Device-ID: 0x954f Adapter-RAM: Unknown Adapterstuurprogramma’s: ati2dvag Stuurprogrammaversie: 8.590.0.0 Datum stuurprogramma: 2-13-2009 WebGL-renderer: Geblokkeerd voor uw grafische stuurprogramma. Probeer uw grafische stuurprogramma bij te werken naar versie 9.6 of nieuwer. GPU-versnelde vensters: 0. Geblokkeerd voor uw grafische stuurprogramma. Probeer uw grafische stuurprogramma bij te werken naar versie 9.6 of nieuwer. AzureCanvasBackend: skia AzureSkiaAccelerated: 0 AzureFallbackCanvasBackend: cairo AzureContentBackend: cairo JavaScript Incrementele GC: 1 Toegankelijkheid Geactiveerd: 0 Toegankelijkheid voorkomen: 0 Bibliotheekversies Verwachte minimale versie Gebruikte versie NSPR 4.10.6 4.10.6 NSS 3.16.2.3 Basic ECC 3.16.2.3 Basic ECC NSS Util 3.16.2.3 3.16.2.3 NSS SSL 3.16.2.3 Basic ECC 3.16.2.3 Basic ECC NSS S/MIME 3.16.2.3 Basic ECC 3.16.2.3 Basic ECC

Chosen solution

re :smtp.wanadoo.fr,

If you cannot send any emails to anyone using this server :smtp.wanadoo.fr,

Sounds like you are sending using port 25. Tools > Account Settings > Outgoing Server (SMTP) Maybe port 25 is being blocked. suggest you change this to either of these:

  • Port: 465
  • Connection Security: SSL/TLS
  • Authentication : normal password

OR try

  • Port: 587
  • Connection Security: STARTTLS
  • Authentication : normal password
Read this answer in context 👍 0

All Replies (1)

Toad-Hall
Toad-Hall
  • Top 10 Contributor
more options

Chosen Solution

re :smtp.wanadoo.fr,

If you cannot send any emails to anyone using this server :smtp.wanadoo.fr,

Sounds like you are sending using port 25. Tools > Account Settings > Outgoing Server (SMTP) Maybe port 25 is being blocked. suggest you change this to either of these:

  • Port: 465
  • Connection Security: SSL/TLS
  • Authentication : normal password

OR try

  • Port: 587
  • Connection Security: STARTTLS
  • Authentication : normal password

Modified by Toad-Hall