This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox freezes on my dock, I can't force quit or hide or anything and I have to do a hard shut down of my new mac to get it off the dock.

  • 2 replies
  • 3 have this problem
  • 1 view
  • Last reply by ewilson

more options

I have gone to the activity monitor and firefox doesn't show up there so I know it isn't running but the icon shows that it is. Force Quit doesn't work, nor can i open firefox from that icon.

I have gone to the activity monitor and firefox doesn't show up there so I know it isn't running but the icon shows that it is. Force Quit doesn't work, nor can i open firefox from that icon.

All Replies (2)

more options

I've called the big guys to help you. Good luck.

This is for Windows, but give it a try;

Do you have the Firefox icon on your quick launch? Right click on it, and select Open New Window. Sometimes this works. If it opens, close it by Menu > File > Exit.


Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select Network. Look for Configure How Firefox Connects and press the Settings button. Check the settings.


Some problems occurs when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again;

  • Make sure your Internet security software is up-to-date (i.e. you are running the latest version).
  • Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see

Configure firewalls so that Firefox can access the Internet. {web link}

more options

in my title i have that i am on a mac