This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox hang at shutdown, then after a while it sends a crash report

  • 2 replies
  • 3 have this problem
  • 16 views
  • Last reply by nhat_ch

nhat_ch
nhat_ch
more options

My Firefox often gets hang at shutdown. I already tried to update all (Firefox, Windows 7 Pro 64, plugins). It often hangs, and I have to restart (ending Firefox process from Task Manager doesn't work)

My Firefox often gets hang at shutdown. I already tried to update all (Firefox, Windows 7 Pro 64, plugins). It often hangs, and I have to restart (ending Firefox process from Task Manager doesn't work)

All Replies (2)

guigs
guigs
more options

Hi nhat_ch, 

I understand that experiencing shutdown hangs is causing Firefox to no longer work due to the Task Manager not shutting it down. 

In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.
  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

nhat_ch
nhat_ch Question owner
more options

Hi,

Here are the IDs of the last 6 crashes:

bp-4bd01e66-5948-4b69-9df2-0aa1d2150324 bp-0fe183fb-bece-4f88-8dac-3b3c52150324 bp-d1bd4ddb-920c-4360-9f8b-839f62150318 bp-982a1b75-c99f-41b2-8607-167482150314 bp-b262caf2-f411-4570-882d-684542150313 bp-02f998c7-f943-4c1e-ba1c-444982150313