This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Every time, like last update, I have to go to IE, to download new update, WHY?

  • 2 replies
  • 4 have this problem
  • 6 views
  • Last reply by cor-el

deaddrop
deaddrop
more options

The last update on April 4, and on other but not all updates, they wiipe out/disable all my access to Firefox. So the only way I can download the new update is go to IE and then to Firefox website to download. There is no need to totally disable this access. May I suggest that your software team fix this problem. Better software can fix everything. Thank you.

The last update on April 4, and on other but not all updates, they wiipe out/disable all my access to Firefox. So the only way I can download the new update is go to IE and then to Firefox website to download. There is no need to totally disable this access. May I suggest that your software team fix this problem. Better software can fix everything. Thank you.

Chosen solution

There have been many problems with the latest version of Firefox, so updates have been temporary disabled until the problems are resolved. Even if you have an outdated version of Firefox, it will still report it as the latest version.

Read this answer in context 👍 2

All Replies (2)

user1194064
user1194064
more options

Chosen Solution

There have been many problems with the latest version of Firefox, so updates have been temporary disabled until the problems are resolved. Even if you have an outdated version of Firefox, it will still report it as the latest version.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

It is possible that your security software (firewall, anti-virus) blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full, unrestricted, access to install for Firefox and the plugin-container process and the updater process.

See: