Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

In the "Mail Account Setup" window I enter my info and get a message that "User name or password are wrong," What do I do?

savetheidiots
savetheidiots
more options

In the "Mail Account Setup" window I enter my name, email address, and password. I KNOW FOR A FACT that this information is correct because when I open my Gmail account in a Firefox window, I am immediately connected to my account with no problems. However, when I enter this information in Thunderbird, it says, "Configuration could not be verified - Is the username or password wrong?" I know that both are correct, but still keep getting this message.

Important information: I once had this email address on Thunderbird previously, and deleted it from Thunderbird. I did, however, keep the Gmail account intact. I can send and receive, but can't setup in Thunderbird.

In the "Mail Account Setup" window I enter my name, email address, and password. I KNOW FOR A FACT that this information is correct because when I open my Gmail account in a Firefox window, I am immediately connected to my account with no problems. However, when I enter this information in Thunderbird, it says, "Configuration could not be verified - Is the username or password wrong?" I know that both are correct, but still keep getting this message. Important information: I once had this email address on Thunderbird previously, and deleted it from Thunderbird. I did, however, keep the Gmail account intact. I can send and receive, but can't setup in Thunderbird.

All Replies (2)

savetheidiots
savetheidiots Question owner
more options

I forgot to mention, I have changed the password for this email address in Google, but I am DEFINITELY entering the new password correctly in Thunderbird.

user01229325
user01229325
more options

Go to the gmail site and read about "less secure app." Follow their instructions to set that up.