Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes

  • 1 reply
  • 1 has this problem
  • 7 views
  • Last reply by cor-el

bhaytx
bhaytx
more options

Updated EVERYTHING Disabled as much as possible

Firefox crashes many, many times per day. In fact, it just crashed again, 5 minutes after opening for the crash report, which I'll now have to pull again because I hadn't copied it yet . . .

bp-ef52e542-c155-4e16-aa9d-8bfff2150509

And now, it has crashed again after another 5 minutes.

Updated EVERYTHING Disabled as much as possible Firefox crashes many, many times per day. In fact, it just crashed again, 5 minutes after opening for the crash report, which I'll now have to pull again because I hadn't copied it yet . . . bp-ef52e542-c155-4e16-aa9d-8bfff2150509 And now, it has crashed again after another 5 minutes.
Attached screenshots

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

This could possibly be a problem with Trusteer software (RapportTanzanxx.DLL).

Make sure that you have the latest updates of your Trusteer software. You can try to contact Trusteer for support.

Try to update or uninstall and reinstall Trusteer Rapport and if that doesn't help then disable/stop the program for now.

  • Start Menu > Programs > Trusteer Rapport > Stop Rapport

Mac:System Preferences -> Other -> Rapport -> Stop Rapport

  • bug 1159484 - Firefox 37.0.2 crashes with Trusteer Rapport

Please do not comment in bug reports
https://bugzilla.mozilla.org/page.cgi?id=etiquette.html